Vishwa Gosai

Customer-focused professional with over two years of experience handling transactions, resolving customer questions, and delivering accurate service in fast-paced retail environments. Experienced with POS systems, cash and card payments, customer communication, confidentiality-minded transaction handling, and problem resolution.

Computer

Science graduate with strong digital literacy, attention to detail, and the ability to learn new systems quickly. Seeking to bring proven customer-service and transaction skills to a bank Customer Service Representative role.

Sales Associate / Cashier at Urban Planet (2025-04 – 2026-02)

• Processed cash, debit, and credit transactions accurately while maintaining a professional and welcoming customer experience.
• Listened to customer needs, answered product and policy questions, and provided practical solutions or escalated concerns when appropriate.
• Handled returns and exchanges according to store procedures, balancing customer satisfaction with policy compliance.
• Maintained accuracy and attention to detail while working across checkout, customer assistance, and sales-floor responsibilities.
• Worked collaboratively with team members during high-traffic periods and adapted quickly to changing customer needs.

Cashier at No Frills (2023-11 – 2025-03)

• Handled a high volume of customer transactions involving cash, debit, and credit while maintaining accuracy and efficiency.
• Provided courteous service, responded to pricing and checkout questions, and helped resolve routine customer concerns.
• Counted and handled payments carefully and followed established cash-handling and checkout procedures.
• Maintained composure and professionalism during busy periods while serving customers efficiently and accurately.
• Protected customer information during transactions and followed company procedures for payment handling and service issues.

Bachelor of Computer Science in Computer Science – Algoma University (2026)