Vito

Results-driven Credit and Collections Specialist with two decades of experience in managing accounts receivable and facilitating successful collections processes. Proficient in investigating, analyzing, and reconciling accounts using sound judgement, diplomacy, and confidentiality. Skilled in building and nurturing relationships with internal departments and external stakeholders to resolve disputes and ensure personal and organizational goals are met.

Possesses strong decision-making, organizational, and communication skills, with proficiency in MS Office, and SAP. Fluency in English, French, and Italian.

Accounts Receivables Specialist - Rentokil

(2025-03)

• Calling customers that have overdue accounts.
• Train new employees
• Present every month branch meetings to go over my top 25 accounts.
• Respond to customer emails.

Credit and Collection Specialist - Abbvie

(2023-02 - 2025-01)

• Utilized SAP, Outlook, and Excel for credit and collection processes.
• Made collection calls to doctors and clinics, addressing outstanding invoices.
• Reconciled accounts and added credit notes when necessary.
• Responded to customer inquiries via email and provided copies of invoices.
• Sent overdue notices to customers by email.

Collections Representative - Yellow Pages Group

(2020-08 - 2022-09)

• Collected commercial accounts for Yellow Pages products, managing delinquencies from 30 to 120 days.
• Conducted outbound and inbound calls using a Five 9 Dialer System.
• Ensured customer accounts were up to date and made necessary changes.
• Responded to customer emails and promoted Yellow Pages products like Mobile Placement and Web Page.

Accounts Receivable Specialist - Stingray Business

(2015-08 - 2020-01)

• Managed B2B accounts using Great Plains Dynamic system.
• Assisted customers with invoices via inbound calls.
• Maintained an up-to-date aging report.
• Provided support to clients experiencing issues with music players (SB-System).
• Responded to client requests for copies of invoices or account statements via email.

Customer Service Representative - Hydro

(2014-08 - 2015-04)

• Called customers with leases for water tank rentals to collect delinquent accounts.
• Handled inbound calls and assisted customers with invoices.
• Responded to customer email inquiries and provided account statements as requested.

Collections Representative - A2Z (ACCOUNTS RECEIVABLES)

(2013-03 - 2014-07)

• Managed collections of commercial accounts, focusing on delinquencies from 90 to 180 days.
• Handled daily deposits and ensured clients received invoices promptly.

Collections Representative - Scotia Dealer Advantage (Collections)

(2009-11 - 2012-10)

• Collected car loans with delinquencies ranging from 30 to 90 days.
• Managed communication with bailiffs for accounts surpassing the 90-day grace period.
• Provided training on the SHAW program to new recruits.

Collections Representative - Bell Canada (Collection and Customer Service)

(2005-01 - 2009-09)

• Collected delinquent invoices (phone line, internet, TV) within 30 to 90 days.
• Verified customers' credit bureau information for Bell Canada services.
• Handled inbound calls and assisted clients with invoices and service updates.

Collections Representative - Wells Fargo (Collections)

(2001 - 2005)

• Collected car loans for customers with second chance credit, focusing on delinquencies from 30 to 90 days.
• Verified customers' insurance validity and offered personal loans.

Vocational diploma - Tourism - John F. Kennedy Business Center

High School Diploma - Lester B. Pearson High School