IT Specialist
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Resolute information technology professional with a Bachelor of Science in Plant Science and comprehensive experience in system and applications management, technical support, and customer service and support. Adept at managing and supporting computing environments and infrastructure and seeking to leverage my skills and experience in the information technology field.
I am an IT professional with a strong background in systems and project management, technical support, and team leadership. Currently, I serve as a Student Information Systems Coordinator at the University of Waterloo, where I lead software management projects, optimize workflows, and facilitate agile meetings. Previously, as Manager at Geek Squad Services for Best Buy Canada, I mentored IT technicians, enhanced customer satisfaction, and drove significant sales growth.
My role as a Senior Sales Advisor involved training staff and staying current with tech trends, while my earlier experience as a Geek Squad Agent focused on providing technical support and documenting solutions for a broad client base. Throughout my career, I have consistently demonstrated my ability to quickly learn new skills, manage diverse operating systems, and utilize tools such as Jira, Confluence, and Power Automate.
Bachelor of Science from the University of Guelph