Assistant Director - Bureau en Gros
(2025-03)
- Lead and promote operational and sales excellence by ensuring that our customers and associates experience exceptional interactions.
- Remove obstacles and actively seek meaningful partnerships, demonstrating curiosity and proposing solutions to build relationships and drive Staples' growth.
- Create a high-performance, results-oriented environment with a customer-centric approach by leading by example and providing effective coaching.
- Hiring, onboarding, training and developing our team with a focus on empowerment and growth.
Services Manager - Bureau en Gros
(2022-11 - 2025-03)
- Conducted sales in the store's Solutions Centre, including cash, the Solutions Centre and technology services.
- Manage the coordination and execution of services, and maximize service productivity.
- Monitor merchandise used in-store.
- Provide team leadership through hiring, onboarding and coaching.
- Provide cash register assistance to cashier associates to ensure a positive customer experience.
- Ensure general cleanliness for a positive experience for customers and associates.
- Responsible for the safe and proper use of all store equipment.
- Lead, coach and manage operational excellence and in-store standards.
- Support asset protection initiatives and programs.
- Ensure that a clean and safe environment is always at the forefront by making the safety of myself, my colleagues and our customers the top priority.
Manager - Grillades Torino
(2022-07 - 2022-10)
- Manage and develop a team, schedule management, inventory management.
- Execute brand standards.
- Ensure the integrity of the work environment, equipment and systems used.
- Provide adequate leadership by developing employee skills and motivation.
- Ensure compliance with Grillades Torino standards and product quality; ensure excellence in customer service in operations.
- Ensure the application of health and safety rules for employees and customers.
Manager - Nine store
(2019-02 - 2022-04)
- Ensure a warm welcome for customers.
- Ensure proper store presentation and participate in sales alongside sales staff.
- Adhere to company concepts and merchandising guidelines, implement commercial operations, prepare action plans and organize store openings.
- Prepare inventories and organize stock, train and unite team members.
- Set sales and revenue targets to be achieved.
- Manage the store's administrative operations.
- Monitor cash flow and banking operations.
- Analyze commercial indicators: number of visits, revenue growth, etc.
Customer Service Manager - Neuf Telecom
(2015-07 - 2019-01)
Lead a team of technicians and effectively manage the planning, distribution and execution of tasks related to the maintenance of all public utility equipment services. Responsible for providing effective and efficient services, ensuring optimal technician productivity and minimizing customer service interruptions.
