Senior Business Analyst
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Wanda Langley is a versatile, innovative, and results-driven leader with a high commitment to quality. Proactive, works closely with users, business clients and technology personnel during the design, configuration, application and training stages. An expert in full life cycle project planning and implementation. Excellent interpersonal & communication skills. Monitor budget and risk management priorities to ensure that the projects stay on track financially. Articulate, combines a strong business acumen with ability to conceive profitable and efficient solution utilizing technology. Industrious troubleshooter, thrives on challenge, works effectively with all levels. Ethical, loyal, maintains a high degree of confidentiality. Proficient time-management skills.
C3 Consulting (Fredericton, New Brunswick) Project Manager/ Senior Business Analyst
November 2023 – March 2025
Service New Brunswick Cancer Screening Project November 2023 – March 2025
As a PM/ Senior Business Analyst, led the ongoing implementation of a centralized Cancer Screening System for the Lung Cancer & HPV Prevention & Screening Program managed by the New Brunswick Cancer Network (NBCN). This system ensures efficient management, enforcement, and auditing of program pathways, policies, and procedures. My responsibilities include:
· Facilitated workshops and working sessions to gather and refine business requirements
· Validating and prioritizing business processes and requirements with stakeholders
· Documented functional and non‑functional requirements
· Created workflows, business processes, and standard operating procedures
· Contributed to project artifacts such as the Stakeholder Registry, Change Management Plan, Privacy & Risk Assessment Plan, and Communication Plan
· Co‑led brainstorming and solutioning sessions with the NBCN team
· Worked within a structured delivery environment using Jira to track business requirements, sprint outcomes, and process updates, ensuring alignment with release schedules and deployment activities managed by technical teams.
Mariner Innovations (Fredericton, New Brunswick) Project Manager/ Senior Business Analyst
October 2020 – February 2022
Bell (Remote Role) August 2021 – February 2022
· Worked on various data analysis projects including address validation, economic growth for Atlantic region.
Service New Brunswick (Remote Role) April 2021 – July 2021
· Contributed to the development of a business case to migrate gnb.ca from an unsupported on‑prem Adobe environment to a modern cloud‑based SaaS platform.
· Reviewed and validated previously identified business requirements with the business owner, updating documentation to reflect changes.
· Analyzed Current State workflows, processes, activities, reporting structures, system interactions, and security considerations.
· Facilitated requirements‑gathering sessions and documented additional business and technical needs.
· Completed a comprehensive Gap Analysis, identifying where the current environment did or did not meet business requirements.
· Developed the Business Case by synthesizing requirements, current‑state findings, and cloud‑migration benefits.
WCB Nova Scotia (Remote Role) October 2020 – February 2021
· Led process optimization and updates for multiple Guidewire procedures as part of a large‑scale transformation initiative.
· Facilitated requirements‑elicitation sessions with stakeholders and business users to capture and refine process requirements.
· Identified, documented, and validated process revisions, collaborating with stakeholders to finalize and publish updated workflows.
· Participated in multi‑stream delivery cycles governed through Jira, ensuring business process changes aligned with defect resolution, testing cycles, and release timelines managed by technical teams.
TD Insurance (Toronto, Ontario) Senior Business Process Analyst – Centralized Project Management Team
August 2018 to February 2020
Gender Identity Evolution Management Project – Enterprise-wide initiative to align TD’s standards, training, processes, and infrastructure with evolving gender identity and honorific requirements, following updates to the Canadian Human Rights Act and Criminal Code.
Claims Upgrade Project – Major upgrade of Guidewire ClaimCenter from v7 to v10 using Guidewire’s Insurance Suite Cloud SaaS on AWS.
NFLD Reform Project – Regulatory initiative to implement changes required under Bill 3 and Bill 6, supporting insurance rate stabilization, enhanced consumer protection, and the establishment of a risk‑sharing pool for Facility Association members.
GPS for Learning Management System Project – Developed learning artifacts and guided modules to train TDI Advisors on Guidewire PolicyCenter for Auto and Residential Insurance.
· Facilitated requirements‑gathering sessions with stakeholders, business users, and technology teams to capture and refine business requirements.
· Identified, documented, and validated current‑state processes; collaborated with stakeholders to design future‑state workflows.
· Produced full BA documentation including Business Requirements Documents, Business Strategy, Context Diagrams, Current & Future State Process Maps, RAID logs, Business Use Cases, and Traceability Matrices.
· Worked within a delivery and release environment managed through Jira, ensuring business requirements, defect resolution, testing cycles, and approval activities aligned with deployment timelines for the ClaimCenter v7–v10 upgrade.
RSA Insurance (Mississauga, Ontario) Program Process Lead – Claims Technology Program
August 2017 to July 2018
Guidewire/ Claim Center Project Agile Project Methodology An implementation initiative designed to:
· Consolidate outdated and inefficient software systems
· Improve customer service & data management
· Move claims to a completely paperless environment
· Provide a consistent, responsive, simple experience for both customers and brokers
· Facilitate requirements gathering sessions with stakeholders and business users to capture business rules, current state workflows and areas of improvement opportunities
· Verify the accuracy & completeness of processes
· Identify process gaps
· Provide recommendations for improving process flow, eliminating non-value add work, reducing variations/ defects and delivering process consistency, that maximize efficiency, maintain high levels of customer experience and comply with regulatory and audit requirements
· Communicate process changes to affected areas
· Support development of training materials and requirements as well as process hand-off to designates, ensuring effective and timely project implementation resulting in measurable performance improvements
TD Bank (Toronto, Ontario) Senior Manager: End to End Process
January 2016 to July 2017
As Senior Manager ITS End-to-End process, led ITS Process team, continuously reviewing, improving, streamlining and enforcing the end-to-end process for BSAs, SAs and QA, with a focus on project delivery Lifecycle artifacts and processes; Provide processes that govern projects from inception, through requirements gathering and definition, infrastructure design and technology assessment, initial builds and deployments, through to general releases.
· Identified top major points (areas needing improvement) for PMs, PGMs, BSA, SA, QA
· Revisions to multiple PDLC artifacts
· Clearly defined end-to-end process for BSA/SA/QA/PM PGM, DL
· Clearly defined RACI (for BSA/ SA/ QA)
· New Resource Intake process
· New Requirements Review process
· New Best Practices Guidelines – Roles & Responsibilities, Writing Styles Guidelines, Document, Requirements Planning, Elicitation & Writing Guidelines, Presentation Guidelines, Communication Guidelines, Tips for Writing Good Requirements, Requirements Walkthrough guidelines, Change Managements Guidelines, Requirements Review Guidelines, Time Tracking Guidelines
· Supported teams operating within Jira‑managed delivery environments, ensuring end‑to‑end process governance, requirements quality, and alignment across BSA, SA, QA, PM, and PGM functions.
CIBC (Toronto, Ontario) Senior Business Analyst
January 2014 to December 2015
Support the elicitation of Business Requirements through work sessions, analysis and communication with Sponsors, Business Leads and SMEs and Stakeholders; Facilitate Business Requirement elicitation sessions; Guide team in identifying as-is/to-be processes; Document the Requirements Management Plan, Business Requirements Document, Intake Documents, Product Lifecycle Flows, SIPOC (Suppliers/Stakeholders, Inputs, Process, Outputs, Customers/Clients), Stakeholder Role Map, Process FMEA (Failure Modes and Effects Analysis, GAP Analysis, Traceability Matrix. Prepare Cost/Benefit Analysis, RFP, Risk Analysis, Project Status, Financial Tracking, Schedule & Resource Tracking.
Mortgages & Lending
Customer Management Software Upgrade project (TRIAD) – Credit Risk Management. Make updates to functionality and additional capabilities to automate performance and campaign-based pricing/ payment changes on Personal Line of Credit and Loan portfolios. Benefit: more accurate performance-based risk management strategies, new behavior scorecards and updated delinquent strategies for collections.
Campaign Optimization Project – Develop new models and optimization strategies using business and risk rules to predict client reaction to different offers, and to increase leads for Pre-approved Personal Lines of Credit, Credit Cards and CIBC Overdraft Protection Service. Benefit: Increase leads and response to pre-approved offers for UPLC, COPS, & Credit Cards so that revenue is maximized, and risk is controlled.
Canada Guaranty Premium Report – New Premium Fee Remittance Report that captures the premium remittance information for CIBC Residential Mortgages where Canada Guaranty is the Mortgage Insurer.
HPP Reviewer Attestation – Close gap for branch originated Home Power Plan (HPP) applications, and to enhance the existing branch confirmation and HPP funding process.
Lending Form Checklist Updates – Make updates to the “Residential Mortgage File Checklist: and the Credit Application HPP File Checklist”.
Switch & Save Campaign Offer – New marketing campaign offering special pricing & fee waivers to clients who have an existing relationship with CIBC; or to clients who have a PLC or loan balance at another financial institution if they switch to CIBC.
Quebec Rate Guarantee Campaign – Campaign for properties in the province of Quebec, where clients will be offered up to a 180 day rate guarantee.
Improve Real Estate Secured Lending Auto Approval Rates – (1) Introduce a series of new business rules to Refer applications for credit review based on specific conditions provided by the TransUnion credit bureau; (2) Enhance new and non-immigrant business rules to Refer applications for credit based on specific conditions.
Scotiabank (Toronto, Ontario) Senior Business analyst/ Requirements Manager
November 2012 to November 2013
Support the elicitation of Business Requirements through work sessions, analysis and communication with Sponsors, Business Leads and SMEs and Stakeholders; Facilitate Business Requirement elicitation sessions; Guide team in identifying as-is/to-be processes; Document the Requirements Management Plan, Business Requirements Document, Requirements Traceability Matrix, Action Items log; Prepare plan and report progress against baseline. Use IAG methodology. Prepare Cost/Benefit Analysis, Risk Analysis, Project Status, Financial Tracking, Schedule & Resource Tracking.
Student Line of Credit for Branches – The objectives of this initiative are to allow the sale, adjudication, setup, and maintenance of the Student Line of Credit product to customers directly at the branch.
Benefit: Improve the overall customer experience; Reduce/eliminate the amount of missing/incorrect application information and other errors encountered with Online and Paper Applications; Decrease the time to process the application and respond to the customer; Increase sales of the SSL LI product; Reduce fraud; Maintain and grow the customer relationship with the student after graduation
Scotiaworx Enhancements – Scotiaworx is a system used for setting up and adjudicating Small Business credit applications. System enhancements to Scotiaworx are implemented through maintenance releases twice annually. Benefit: Improve the functionality of Scotiaworx, resulting in increased productivity.
Annual Mortgage Statement Enhancements – Implement required enhancements to both the Annual Mortgage Statement, which provides customers with a snapshot of the account activity on the Mortgage and / or Scotia Total Equity® Plan (STEP) account during the previous calendar year, as well as Code of Conduct disclosure information, which specifies the Borrower’s prepayment parameters and factors that could result in the Borrower being charged a penalty when those parameters are exceeded. Benefit: Improve information to customers and to adhere to all regulatory requirements
Mortgage Renewal Enhancements - Removal of Lowest Rate Guarantee (LRG) on Renewals
Annual Mortgage Statements Enhancements – Revisions to Annual Mortgage Statement business rules
AMEX Over Limit Issue – Manage instances when an Amex and/or Rewards Visa card member is over their credit limit as a result of a travel transaction the card member has made through our loyalty travel provider.
Credit Cards Fulfillment Enhancement – Enhancements to 1. Allow the Contact Centre to request a PIN Mailer to be generated and mailed to the customer upon request; 2. to respond to the customer request that a Welcome Package be re-issued regardless of whether a plastic has been requested.
The CUMIS Group Limited/ Cooperators Ins. (Burlington, Ontario) Senior Business Analyst
May 2010 to September 2012
Process analysis & design of current & future processes using Lean Sigma principles for Billing & Collections, Credit Union Mergers & Acquisitions & Loss of Business, Product Administration, Customer Administration. Creation of test scenarios, test objectives and test execution for Billing & Collections, Claims, Post Issuance Lifecycle, Mergers & Acquisitions, Premium Calculations and Error Messages. Manage Member Correspondence. Collaborated with teams using Jira to manage Agile delivery cycles, track requirements, support testing activities, and maintain traceability across multiple workstreams.
Creditor Infrastructure Program (CIP) – Agile Project Methodology Develop a new benefits administration system, upgrades to underwriting system and the point-of-sale system as well as updates to creditor insurance products and changes to internal workflow processes. Benefit: Enhance the customer (Credit Union and Member) and employee experience; Improve the ability to launch new products and enable product enhancements; Standardize and automate processes – from enrolment to benefits administration; Simplify and update CUMIS’ technology platform resulting in increased system stability and lower risks
Member Correspondence – Manage / SME / Support, Requirements, Test Case, testing of all member correspondence (for example Cancellations, Certificate/Benefit expiries, Renewals, Direct Bill Notification, Lapse Notification, Non-Smoker Request, Underwriting Decisions, etc.)
Banking System – Write Business Requirements for CUMIS Banking application – a central repository of all banking information.
JTI Macdonald Corp. (Mississauga, Ontario) Project Manager
November 2008 to December 2009
Project management duties for Finance and Consumer & Trade Marketing departments, including business cases, project charters, budgeting process, legal documentation, project quotes, definition of project scope, project planning, definition of business requirements, database & system/functional requirements, system documentation data modeling, definition of business processes, creation and execution of test cases. Prepare Cost/Benefit Analysis, Risk Analysis, Project Status, Financial Tracking, Schedule & Resource Tracking.
C& TM Planning Tool – Develop a tool to help manage a comprehensive view of the business in the financial, chain trade and support and brand profitability aspects. This tool consolidates all information required to produce reports and develop models necessary for generating scenarios for planning and risk management to address changing business conditions and provide the information for management decision making. Benefit: Provide ability to plan and manage approximate CAD$40 million worth of A&P budget in a more efficient way; Expedite the decision-making process for executing performance based payment programs and determining effectiveness of programs to optimize the use of trade budget funds.
Finance Planning & Forecasting Tool – Develop a tool to allow for in-depth analysis, planning, budgeting, forecasting and reporting; to simplify data preparation, management, and manipulation, and in general allow for more time to analyze, forecast, manage scenarios and produce reports; and to incorporate Balance Sheet and Cash Flow forecast and analysis. Benefit: Save 195 K annually for manual manipulation of information; substantially improve quality and speed to produce financial forecast and analysis; expedite the decision-making process as information will be available in a timely fashion.
C & TM Communication Portal - Develop and implement a Communication SharePoint Portal as a key communication point for Trade Marketers for the Canadian organization. This is a “one-stop-shop” for all documents that relate to the Trade Marketer’s role and leverages Trade Marketer information across the Organization to benefit from common and consistent knowledge and awareness of its employees. Benefit: Time savings and efficiency of 40% for time wasted on workarounds to make the current system work; prevent potential penalties for not submitting regulatory reports on time (which could be quantitative well beyond the cost project); Improve work-flow reliability and traceability; Provide centralized repository of reports, information and documentation
Purolator Courier Ltd. (Mississauga, Ontario) Project Manager/ Senior Business Analyst
January 2006 to August 2008
Project management & business/systems analysis duties for Sales and Marketing department’s small to mid-sized projects, including creation of business cases, project charters, project quotes, definition of project scope, definition of business requirements, database & system/functional requirements, system documentation data modeling, definition of business processes, creation and execution of test cases for all stages of testing. Prepare Cost/Benefit Analysis, Risk Analysis, Project Status, Financial Tracking, Schedule & Resource Tracking.
Purolator 2010 – Document As-Is & To-Be processes and write Business Requirements for Credit Card Authorization and for On Line Shipping System’s messaging and help systems.
CIBC financial Reporting – Design financial excel reports and write business requirements for CIBC/Purolator financials. Benefit: Consolidated financial reports for executive management.
New Product Development – Document As-Is & To-Be processes and write Business Requirements for the Marketing department’s new products including Evening Service Delivery. Benefit: New products effectively implemented into system applications.
Carrier Compliance – Document As-Is & To-Be processes, and write Business Requirements, process maps, process flows and data flows to be used by 3rd Party Customers needing to emulate Purolator’s Product, Pricing and Service Directory systems. Benefit: 3rd Party vendors able to save time effectively emulating Purolator’s compliance requirements.
Time Management – Document and test Time Management System – the first of many systems in Purolator 2010 converted to SAP.
MERT (Minor Enhancement Request Tool – Test and carry out department-wide training of this tool which is used to document and track all projects (from small to large), minor enhancement, change requests. Used by all of Purolator.
EDI Setup Tool – Document As-Is & To-Be processes and write Business Requirements for EDI Setup tool project. Tool is used to migrate and maintain EDI customers to the NEW Purolator 2010 set of systems. Benefit: Over 50% time saved migrating new EDI Customers to new platform (via bulk migration capability)
ESS Regression Testing – Carry out regression testing for E-Ship Online, Purolator’s online Shipping System.
MERT Requests – Manage and track all Sales & Marketing Minor Enhancements, Change Requests and Projects (small to mid-sized). Up to 30 active projects to manage at any given time.
Dynamic Mutual Funds (Toronto, Ontario) Project Manager/ Senior Business Analyst
January 2005 to December 2005
Project management & business/systems analysis duties: creation of business cases, project charters, project quotes, definition of project scope, definition of business requirements, database & system/functional requirements, system documentation data modeling, definition of business processes.
Accounting System Documentation Project - Document all core business applications and processes for each accounting department, including Fund Accounting, Trust Accounting, Corporate Accounting and Financial Accounting. Benefit: Allow clear understanding of standard processes for current and new employees,
Positive Pay Project for Corporate Accounting – Implement BNS’s “Electronic Cheque Services” for Corporate Accounting’s for the reconciliation of Trailer Fee and Commission Cheques. Benefit: Allow easy detection of counterfeit and fraudulent checks.
Checkfree Recon - Implement a solution to automate the current manual Purchase & Redemption reconciliation process for the Trust accounting department. Benefit: Allow faster access to account information, reducing time of reconciliation and exception management.
Fair Value Pricing - Implement fair value pricing to all of Dynamic’s international/global funds, as part of an effort to stop market timing abuse by some institutional investors. Benefit: Helps protect the interests of investors and help them to reach their long-term financial goals
Assante Advisory Services (Toronto, Ontario) Project Manager/ Senior Business Analyst
October 2001 to January 2005
Project management & business/systems analysis duties: creation of business cases & project quotes, RFP, definition of project scope, definition of business requirements, database & system/functional requirements, system documentation data modeling, definition of business processes, creation of user guides. Prepare Cost/Benefit Analysis, Risk Analysis, Project Status, Financial Tracking, Schedule & Resource Tracking.
Advisory Associate Database – Develop application to provide Assante with a single, comprehensive, corporate-wide repository of information on advisors, their assistants, and various other corporate staff members. Includes Regulatory, Legal & Compliance components. Benefit: All-inclusive/ single source/ complete access to advisor and regulatory reports and workflows
Decision Support System – Develop a Data Mart, accessible from a multitude of existing operational databases, to provide the Marketing department, and other business units (Sales, Finance, Corporate, etc.), with a facility to track and analyze transactional, portfolio, revenue-based data, (at Advisor or Client or Account level) on a timely basis, and to provide front-end analysis and presentation tools to support detailed present state analysis such as Rewards & Recognition campaign and Sales Reporting together with “what-if” scenarios. Benefit: Help to automate managerial processes; increase organizational control; Help to create competitive advantage over competition.
Commissions System – Develop an application to (1) amalgamate 17 commissions systems used by 17 acquired dealers onto one system each with multiple advisor payout grids; (2) convert multiple (hundreds of) payout grids onto one harmonized payout grid to be utilized by all advisors. Benefit: Significantly increase efficiency in commission calculation and payment process both in terms of time, man hours and dollar.
Definition of Business Processes – Document the current business processes of various business groups, including Transitions, Registrations, Compliance, and Estate & Insurance Services, Commissions, Finance - to identify inefficiencies within the current processes and to define ways to improve (possibly through automation) current processes.
Hostess Frito-Lay (Mississauga, Ontario) – Project Manager - July 1997 to February 2001 (3.5 Years): Managed Sales & Marketing systems and led cross-border reporting initiatives, delivering performance tracking, pricing, and sales automation tools.
Accessory Concepts Inc. (Mississauga, Ontario) – IT Manager - July 1995 to July 1997 (2 Years): Oversaw reporting systems, EDI integration, and network administration as IT Manager, streamlining data flow across UNIX and PC environments
Nortel (Brampton, Ontario) – Senior Systems Analyst - October 1990 to March 1993 (3.5 Years): Provided end-to-end support for payroll, costing, and invoicing systems, ensuring reliability and user responsiveness as Senior Systems Analyst
DMR Group (Fredericton, N. B. /Halifax, N. S) – Project Manager - April 1988 to October 1990 (2.5 Years): Led design and implementation of a provincial Ambulance System deployed in both New Brunswick and Nova Scotia, overseeing development, training, and database management at DMR Group.
B.Sc. in Computer Science University of New Brunswick
- AS/400 for New End Users - Excelerator/IS for P+ Analysis (DMR Group Inc.)
