Dietary Aide - Luxstone Manor - Airdrie, AB
(2020-10 - 2022)
Worked as a Dietary Aide at Luxstone Manor in Airdrie, AB
- Redesigned meal prep flow to shorten plate turnaround and improve resident dining experience, applying batch prep techniques and safer handing routines.
- Coached new aides on portion control and allergy checks, improving consistency of service and reducing meal-related incidents.
- Maintained accurate diet logs and updated resident dietary restrictions daily to ensure compliance with care plans and menu accuracy.
- Partnered with nursing staff to coordinate therapeutic meal schedules, minimizing interruptions and enhancing patient adherence to dietary protocols.
- Monitored inventory usage and flagged supply variances, enabling timely restocking and preventing menu disruption for the residents.
Dietary Aide - Cedarwood Station - Airdrie, AB
(2022-10 - 2026)
- Implemented standardized tray-check procedure to catch errors before delivery, resulting in noticeable reductions in corrective reserves and complaints.
- Advocated for resident-centered menu adjustments based on feedback, contributing to increased meal satisfaction and more enjoyable dining occasions.
- Maintained precise shift-to-shift handover notes for resident preferences and restrictions, preventing errors and supporting continuity of individualized care.
- Mentored peers on safe food handling and fast troubleshooting during peak shifts, strengthening team reliability and maintaining steady service levels.
- Introduced process for pre-assembling temperature-sensitive components, preserving meal quality during delivery and improving resident satisfaction with served meals.
- Deliver the meals in their suit room.
Guest Experience Specialist Assistant (Practicum) - Round the Block Tours - Calgary, AB
(2015 - 2015)
- Assisted and directed guests to hop-on, hop-off city tours boarding.
- Sold tickets on-site and reached the daily quota.
- Handled booking and reservation of hop-on, hop-off customers.
- Analyzed guest flow patterns to adjust staff deployment and reduce queueing, producing noticeable improvements in boarding efficiency and customer throughput.
- Coordinated with drivers and city guides to synchronize departure times, improving schedule adherence and enhancing tour reliability for guests.
- Resolved guest concerns proactively through tailored service solutions, preserving brand reputation and encouraging repeat patronage.
Room Attendant - Holiday Inn Express Airdrie - Airdrie, AB
(2019-01 - 2020-09)
- Provided room service and maintained cleanliness of guest rooms.
- Piloted a quicker room-turn sequence using prioritized task routing, shortening service cycles and producing noticeable gains in nightly room availability.
- Coached new attendants on safe handling and stain-removal techniques, improving team consistency and reducing rework during peak shifts.
- Conducted systematic inspections of room presentation and replenishment, catching discrepancies early and maintaining consistent guest-ready standards.
- Partnered with maintenance and front desk to triage urgent room fixes, enabling faster resolutions and smoother guest check-ins.
Caretaker - A.E Bowers Elementary School - Airdrie, AB
(2015-09 - 2019-05)
- Cleaned and maintained the room and areas timely manner
- Hour Zero certificate (Chemical and safety)
- HMIZ certificate (Working alone and handling the situation proportional manner)
Room Attendant - Super 8 Hotel Airdrie - Airdrie, AB
(2013-08 - 2014-01)
- Assisted customers in their check-in/check-out
- Rendered excellent room service in a timely manner.
- Cleaned and maintained eighteen guest rooms daily that made customers happy and enjoyed their stay.
- Multi-tasked and followed instructions efficiently
