Warshia Mehdi

Customer service professional with experience in Dubai and Toronto across call center and retail roles. Skilled in handling inquiries, resolving issues, and supporting customers via phone, email, and chat. Proficient in Microsoft Excel, Word, and PowerPoint, with expertise in guiding customers through online systems. Known for a strong customer-first approach and effective communication.

Part-Time Sales Lead (CrossIron Mills) at ALDO (2024-12 – Present)

• Assist customers and answer inquiries.
• Promote and sell products.
• Organize and stock all shoes & bags.
• have all product knowledge.
• Perform opening and closing duties
• Keep store clean and tidy after closing.
• Address customer complaints.
• Collaborate with team.
• Follow store policies.
• Manage transactions and operate cash register.

Retail Sales Associate at Michael Kors Outlet (2025-09 – Present)

• Assist customers and answer inquiries.
• Promote and sell products.
• Organize and stock merchandise.
• Maintain product knowledge.
• Keep store clean and tidy.
• Address customer complaints.
• Collaborate with team.
• Follow store policies.

Customer Service Representative at ULINE (2023-02 – 2023-10)

• Process customer orders and inquiries in a collaborative call center environment.
• Communicate with customers via phone, email, and chat.
• Assist customers in navigating Uline's website and placing online orders.
• Provide expert product and solution support on pricing, shipping, and product inquiries

Medical & Unit Clerk Diploma – Robertson College, Calgary (2026-07)

School / Highschool – GEMS school, Dubai (2010 – 2021)