Wendy Santin

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Ophthalmic Technician - Orbit Eye Centre - Calgary, AB

(2021-11 - 2023-04)

• Improved patient satisfaction by providing efficient and accurate diagnostic testing.
• Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
• Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
• Contributed to the success of eye surgeries by preparing patients and ensuring proper preoperative procedures were followed.
• Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
• Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
• Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.

Optometrist Assistant - FYidoctors - Calgary, AB

(2018-10 - 2021-11)

• Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
• Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
• Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
• Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
• Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
• Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
• Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
• Strengthened relationships with returning patients through personalized attention to individual needs during visits.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Diploma - Medical Office Assistant With HUC - Academy of Learning College (2018-05)

High School Diploma - École Lindsay Thurber Comprehensive High School (2015-05)