Silver Treso

Exercised effective conflict resolution techniques and emotional support for patients Educated patients on lens implant types, surgical risk, and purpose of diagnostic equipment Collected patient information accurately to chart for clinic doctors

Ophthalmic Assistant - iCare Surgical Centre - Ottawa, ON

(2025-02)

• Exercised effective conflict resolution techniques and emotional support for patients
• Educated patients on lens implant types, surgical risk, and purpose of diagnostic equipment
• Collected patient information accurately to chart for clinic doctors
• Operated machines to obtain diagnostic measurements (IOL Master, Cirrus-OCT, Visual Fields, AutoRefract, ORA, TOPO, NIDEK, Clarus, Optos)
• Developed and edited training documents for new staff members
• Provided patient-centred care using a people-first, accessible approach
• Helped generate sales for cataract lens implants

Patient Coordinator (LASIK, RLE, and Cataract Surgery) - Focus Eye Centre - Ottawa, ON

(2024-08 - 2025-01)

• Adhered to clinic protocols surrounding messaging for patient interaction (i.e., phone calls and emails)
• Acted as liaison between patients and doctors regarding medical inquiries
• Used Accuro to book and coordinate patient appointments
• Supported needs of doctors and technicians within the clinic as needed
• Provided information on RLE, LASIK, and cataract surgical procedures to clinic patients
• Helped generate sales for cataract lens implants and LASIK surgery

Patient Educator (Cataract and Refractive Lens Exchange Surgery) - Jackman Eye Institute - St. John's, NL

(2022-09 - 2024-07)

• Exercised effective conflict resolution techniques and emotional support for patients
• Educated patients on surgical procedures, risks and complications
• Gathered and organized surgical data for Excel spreadsheets
• Utilized medical software (MedAccess, PS Suite, mEYEstro)
• Helped generate sales for cataract lens implants, LASIK surgery, and Femto Laser procedures
• Booked patient appointments and engaged in calls to respond to patient inquiries

Guest Service Agent - HomePort Apartment Hotels - St. John's, NL

(2019-01 - 2019-07)

• Practiced amiability and politeness when greeting hotel guests
• Acted as coordinator between departments, ensuring housekeeping and porters responded to guests' needs
• Practiced excellent problem-solving skills when addressing guest concerns
• Assisted in reservations and general public inquiries over the telephone
• Utilized RoomKey PMS software and Microsoft Office Suite
• Operated Moneris point-of-sale system
• Answered general public inquiries by phone

Science Interpreter and Summer Camp Counsellor - Johnson Geo Centre - St. John's, NL

(2018-06 - 2019-01)

• Refined science and recreational programming to teach children in a camp setting
• Facilitated educational games and activities for children ages 6 to 12, teaching scientific theory and lessons
• Interpreted museum artifacts and attractions on guided tours
• Conducted and organized children's birthday parties for groups of up to 25
• Answered general public inquiries by phone
• Ensured the safety and well-being of children in the camp setting, including discipline, hygiene, and education
• Practiced amiability and politeness when greeting museum patrons

Development Coordinator - Newfoundland and Labrador Association for Community Living - St. John's, NL

(2017-05 - 2018-02)

• Aided with activity programming for adults and youth with intellectual disabilities
• Wrote detailed proposals to outside organizations to receive funding for organizational projects
• Networked and collaborated with other community organizations
• Managed social media platforms such as Twitter and Facebook to promote organizational programs
• Utilized knowledge of Microsoft Excel, Microsoft Word, and WordPerfect to complete computer-based filing duties
• Designed and distributed emails, organization newsletters, and promotional posters

Bachelor's (Honours) Degree - Sociology (Major), English (Minor) - Memorial University of Newfoundland (2014 - 2020)