Loyalty & Retention Specialist – Small to Medium Business Department - Telus Communications - Montreal, QC
(2022-01)
- Developed and executed client retention strategies for both mobility and wireline services, maintaining a strong base of loyal customers.
- Analyzed complex client feedback and behavioral trends to enhance service delivery and improve customer retention rates.
- Demonstrated adaptability by mastering multiple internal systems and processes in a high-pressure environment.
- Collaborated effectively with technical support, billing, and sales departments to resolve issues swiftly and enhance customer satisfaction.
- Trained new hires, sharing product knowledge and client-handling strategies to maintain department standards.
Customer Service Representative - Sun Life Financial - Montreal, QC
(2018-01 - 2022-12)
- Delivered timely and empathetic support to clients navigating insurance policies, claims, and financial products.
- Maintained a high level of product knowledge, frequently updating skills to comply with evolving industry and company standards.
- Recognized for consistently achieving high customer satisfaction scores and handling complex cases with professionalism.
- Adapted quickly to multiple new digital tools and CRM platforms during remote transition periods.
Sales Associate - Best Buy Canada - Montreal, QC
(2016-01 - 2018-12)
- Advised customers across a wide range of electronics and home appliances, tailoring recommendations to individual needs.
- Consistently met and exceeded monthly sales targets through proactive customer engagement and product expertise.
- Supported stockroom organization and merchandising plans to ensure a seamless customer experience.
- Quickly learned about new product lines and technology updates to maintain current knowledge and ensure accurate advice.
Dishwasher - Scores Restaurant - Montreal, QC
(2014-01 - 2016-12)
- Maintained rigorous hygiene standards while supporting kitchen efficiency during high-volume service hours.
- Demonstrated reliability and teamwork by assisting chefs and line cooks under tight deadlines.
- Learned food safety and preparation standards that contributed to smooth back-of-house operations.
Fruits & Vegetables Clerk - Metro Grocery Store - Montreal, QC
(2012-01 - 2013-12)
- Ensured top-quality presentation and freshness of produce through regular rotation and restocking.
- Assisted customers with selections and provided information about seasonal items and nutritional content.
- Developed strong attention to detail and organization, managing inventory in a busy retail environment.
Cashier - McDonald's - Montreal, QC
(2011-01 - 2012-12)
- Processed customer orders quickly and accurately in a high-traffic setting.
- Provided friendly, attentive service that contributed to a positive dining atmosphere.
- Learned point-of-sale systems and food service protocols in a short time, becoming a dependable part of the team.
