IT Support | Network and Hardware Engineer
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Dedicated IT Support & Network Technician with 4+ years of experience in configuring networks, resolving Level 1/Level 2 issues, managing hardware, and supporting enterprise users across Windows, Linux, macOS, and Office 365 environments. Skilled in LAN/WAN management, troubleshooting, system installation, security monitoring, and customer-focused technical support. Strong background working with Cisco devices, ARINC systems, VPN, DHCP, switching/routing, and IT ticketing procedures.
Proven ability to work independently, meet SLAs, support remote users, and document technical processes.
Networking: TCP/IP, LAN/WAN, DHCP, DNS, VLAN, VPN, Port Forwarding, Routing & Switching, Firewall Rules | Data center
Systems: Windows OS, Linux, macOS, Windows Server
Hardware: PC/Laptop repair, BIOS config, motherboard replacement, diagnostics, peripherals
Tools: Office 365, Outlook, Remote Desktop, TeamViewer, Any Desk
Security: Network protection, access control, device-level security
Support: Troubleshooting, Ticketing, SLA-based support, End-User Support, Documentation
Other: IT Inventory, Vendor Coordination, Basic Cloud Knowledge, ARINC Systems (CUPPS, BRS, SBD, LDCS, Kiosk)
Bachelor of Science in Computer Science and Information Technology (B.Sc. CSIT)
