Wk C

Reliable and friendly customer service professional with experience in retail, hospitality, and event support. Strong communication skills, able to handle fast-paced environments, cash transactions, and customer inquiries efficiently. Quick learner with a positive attitude and flexible availability.

Private Tutor (Part-Time) at Self-employed (2017-01 – 2020-12)

• Provided one-on-one tutoring to students

Customer Service Representative (Part-Time, Hotline) at HKT (2018-06 – 2018-11)

• Handled inbound customer inquiries and service requests
• Resolved complaints professionally in high-volume situations
• Maintained accurate records of customer interactions

Sales / Event Assistant (Part-Time & Contract) at Various Locations (Ngong Ping 360, Sportswear, Events) (2017-01 – 2018-12)

• Supported sales and customer service during peak periods
• Assisted with event operations and crowd management

Beverage / Shop Assistant (Part-Time) at i.t. Flippers (2017-07 – 2017-09)

• Prepared beverages and supported daily bar operations
• Assisted customers and maintained service area cleanliness

Restaurant Server (Casual Worker) at The Excelsior Hotel (2016-04 – 2016-12)

• Served buffet guests and maintained dining area cleanliness
• Provided efficient service during peak hours

Retail Assistant (Part-Time) at Ocean Park Hong Kong (2015-04 – 2015-09)

• Assisted customers with rentals and services
• Handled cash transactions and customer inquiries
• Worked in a high-traffic theme park environment

Postgraduate Certificate in Cloud Computing Technologies – George Brown College (2025)

BSc in Environmental Sci & Mgmt (Minor: Computer Science) – City University of Hong Kong (2021)