Xzx Zz

Administrative and scheduling professional with 5+ years of experience in healthcare administration, unionized staffing, HR support, payroll, and customer service. Skilled in vacancy coverage, seniority and availability review, leave tracking, ADP payroll processing, onboarding, confidential records, and professional communication in fast-paced environments.

Scheduling Manager at Lynn Valley Care Centre (2026-08 – Present)

• Coordinate schedules for unionized full-time, part-time, and casual healthcare employees across multiple shifts and rotations.
• Fill vacancies using seniority, availability, qualifications, collective agreement requirements, and operational staffing needs.
• Review overtime, scheduled-day-off, consecutive-shift, rest-period, leave, and call-out implications before confirming coverage; maintain accurate scheduling records.

Front Desk Receptionist at Care Centre (2021-01 – 2025-08)

• Served as first point of contact for patients, visitors, and staff in a high-volume healthcare setting; coordinated appointments and maintained confidential records.
• Resolved inquiries, directed individuals to appropriate departments, and supported health and safety screening procedures during the COVID-19 pandemic.

Administrative Assistant at Creekstone Care (2022-09 – 2023-04)

• Coordinated employee scheduling across departments and processed biweekly ADP payroll for 50+ employees, verifying hours, leave balances, and deductions.
• Managed onboarding documents, benefits enrolment, confidential employee files, correspondence, and general office administration.

Human Resources Assistant (Contract) at Creekstone Care (2023-01 – 2023-03)

• Supported recruitment coordination, employee file audits, interview scheduling, candidate communication, reference verification, and records updates.

Customer Service Representative at TELUS Communications (2021-02 – 2021-06)

• Handled billing, account, and service inquiries in a fast-paced call centre; documented interactions in CRM systems and escalated complex issues appropriately.

Retail Supervisor at OM Retail (2014 – 2016)

Order Picker / Packer at Fresh Prep Foods (2021 – 2022)

Computer Science in Computer Science – British Columbia Institute of Technology (BCIT) (2025-01)

Adult Learning System (High School Diploma / GED) – South Hill Education (2019-09 – 2025-09)

High School Diploma – Jaber Bin Zaid Secondary School (2018)