Yana Stepanchenko

I am a hard-working, sociable, well-organized, and punctual person, who likes to discover new things and has a hunger to success. Among my strengths are confidence in my decisions, flexibility, eagerness to learn, initiative and attention to detail. Besides, I am a fast learner.

Also, the advantages of mine are multitasking, work under pressure and stress tolerance.

Day-to-day check-in and check-out guests, provide good service depending on their needs, which consists of problem-solving, and proactively connecting with guests in order to build strong relationships. I’ve mastered sales skills well which help me to engage guests in a loyalty program of the hotel chain and sell additional services. Conducting night audits and taking care of daily documentation workflow

2 bachelor diplomas in hospitality and restaurant business industries.