Kaleem Qamar

**Master's Degree (Marketing & Innovation- Anglia Ruskin Univeristy, London,UK

*Post Graduate Diploma in Management ( Institute of Commercial Management,London,UK)

*Post Graduate Diploma In Tourism Managment ( AGA Academy, Calgary,Canada)

*Bachelor of Commerce (BCOM- Punjab University,Pakistan)

1.

Passenger

Assistance and Service

• Greet passengers and provide a warm and friendly welcome at check-in counters or boarding gates.
• Assist passengers with ticketing, reservations, flight changes, and seat assignments.
• Provide accurate and up-to-date flight information, including schedules, delays, and gate changes.
• Assist passengers with special needs, such as unaccompanied minors, elderly passengers, or passengers with disabilities.
• Facilitate the boarding process, ensuring a smooth and organized departure for passengers.

2.

Baggage

Handling and Tracking

• Handle passenger baggage, ensuring proper tagging, weight verification, and adherence to airline policies.
• Assist passengers with baggage check-in, collection, and tracking throughout the journey.
• Address and resolve any issues related to lost or mishandled baggage.
• Provide necessary assistance and support for customs and immigration procedures.
• Inquiries and Complaint Resolution:
• Respond to passenger inquiries, providing accurate and helpful information regarding flights, services, policies, and procedures.

**Master's Degree (Marketing & Innovation- Anglia Ruskin Univeristy, London,UK)