Yara Awwad

I am an enthusiastic student with a good academic record, friendly personality, and proven leadership skills. Hoping to learn more about using organizational and time-management skills. I am passionate about learning and ready for new experiences. I am 18 years old. I am a team player and have Time Management skills, Public Speaking skills, Organizing skills, and Leadership Team Management skills.

Customer Service/Kitchen Assistant - Kunafa's - Mississauga, ON

(2026-03)

• Customer Excellence: Provided high-quality service in a fast-paced environment, assisting customers with menu selections and managing high-volume orders during peak evening hours.
• Quality Assurance: Mastered the preparation and presentation of traditional Middle Eastern desserts, ensuring consistent product quality and adherence to food safety standards.
• Efficiency & Operations: Managed point-of-sale (POS) transactions accurately while maintaining a clean and organized storefront to enhance the customer experience.
• Team Collaboration: Worked closely with kitchen and floor staff to streamline order fulfillment and ensure smooth transitions during busy shifts.

Cashier/Crew Member - Great Canadian Pizza - Mississauga, ON

(2025-01 - 2025-11)

• Customer Service & Communication: Delivered friendly, high-energy customer service in a high-volume environment, ensuring guest satisfaction and repeat business.
• Cash Management: managing cash, debit, and credit transactions while balancing the register at the end of shifts.
• Order Accuracy & Upselling: Actively listened to customer preferences to accurately input custom pizza orders, while confidently suggesting add-ons (like drinks, dips, or desserts) to increase average order value.
• Conflict Resolution: Handled customer inquiries and resolved complaints calmly and professionally, utilizing active listening to turn negative experiences into positive ones.
• Teamwork & Delivery Coordination: Collaborated closely with kitchen staff and delivery drivers to ensure orders were prepared accurately, packaged securely, and sent out on time.
• Efficiency Under Pressure: Maintained a calm, organized demeanor during peak weekend rushes, multitasking between answering phones, taking counter orders, and keeping the front-of-house clean and sanitized.

Volunteer Summer Camp Leader Assistant - City of Mississauga - Mississauga, ON

(2024-08 - 2024-08)

• Communicated positively with children and guardians
• Reassured children when upset providing emotional support and stability.
• Helping out the Instructor with preparation
• Helping out the Instructor with daily activities
• Leading by example (Demonstration)
• Helping with clean up
• Dealing with children with difficult behavior
• Dealing with children of ages 6-15

Volunteer Spring Program Assistant - City of Mississauga - Mississauga, ON

(2024-03 - 2024-05)

• Helping out the Instructor with preparation
• Communicated positively with children and guardians
• Reassured children when upset providing emotional support and stability.
• Helping out the Instructor with daily activities
• Leading by example (Demonstration)
• Helping with clean up
• Dealing with children with difficult behavior
• Dealing with children of ages 4-6

Volunteer March Break Camp Assistant - City of Mississauga - Mississauga, ON

(2024-03 - 2024-03)

• Helping with clean up
• Reassured children when upset providing emotional support and stability.
• Helping out the Instructor with preparation
• Communicated positively with children and guardians
• Helping out the Instructor with daily activities
• Leading by example (Demonstration)
• Dealing with children with difficult behavior
• Dealing with children of ages 9-12

Accounting Assistant - Barakat accounting services - Mississauga, ON

(2022-10 - 2022-11)

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Processed payments and documents such as employee statements.
• Used accounting software to prepare weekly and monthly financial reports.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

High School Diploma - Father Micheal Goetz Secondary School (2022-09 - 2026-06)