Senior Business Analyst (Consultant) - CIBC BUSINESS BANKING TECHNOLOGY
(2022-10 - 2024-08)
- Led discovery workshops, stakeholder interviews, and requirements gathering across a portfolio of $10M–$80M strategic initiatives including Tyl by CIBC, CEBA Legacy & Refinance, nCino, and BB GIC Digital Acquisition
- Facilitated JAD sessions with Product, Engineering, Operations, Risk, Legal, and business stakeholders, translating business needs into practical technology solutions
- Authored business requirements, user stories, process documentation, and solution recommendations within CIBC's Enterprise Requirements Management framework
- Developed testing strategies, acceptance criteria, and change request processes that improved governance and delivery visibility
- Designed a Business Analysis competency framework and coached Business Analysts on facilitation, documentation standards, and stakeholder engagement
Principal | Business Consulting & Digital Transformation - SHUHARI CONSULTING
(2017-01)
- Primary caregiver while supporting spouse through completion of her PhD
- Continued advising select organizations on business analysis, process improvement, and technology strategy
Venture Architect (InsurTech) - Livelii (Techstars Toronto)
- Led discovery, requirements gathering, business process design, and stakeholder workshops for a portable group benefits platform serving Canada's independent workforce
- Worked directly with insurance carriers, brokers, and benefits providers to translate business requirements into scalable technology solutions
Consultant - TRIYO (B2B FinTech SaaS)
- Co-led product discovery, facilitated JAD workshops, authored business requirements and user stories, and negotiated the company's first enterprise banking contract
Consultant - Telecommunications IoT Integration
- Led business process mapping, requirements engineering, and stakeholder alignment across two SaaS acquisitions supporting growth from $30M to more than $100M
Principal Consultant | Business Analysis & Enterprise Transformation - PROCURION CONSULTING (MAJOR CANADIAN BANK)
(2013-01 - 2017-12)
- Led business analysis and process transformation initiatives generating $82M in measurable business value across Finance, Legal, Risk, and Technology
- Facilitated stakeholder interviews, current-state assessments, requirements gathering, and future-state process design for a $200M legal services transformation involving 770 law firms across eight countries
- Led business requirements documentation, process redesign, KPI development, and operating model improvements supporting enterprise transformation initiatives
- Partnered with business, Legal, Finance, and Technology teams to align requirements, governance, and solution implementation
- Supported enterprise testing strategies, business readiness, and performance measurement activities across multiple transformation programs
Global Programs Director | Corporate Initiatives Group - GENERAL ELECTRIC
(2008-01 - 2011-12)
- Applied Lean Six Sigma methodology to redesign global business processes, KPI frameworks, and performance measurement systems across a $3B enterprise portfolio
- Led cross-functional process improvement initiatives delivering more than $230M in measurable business value
- Designed standardized operating models and governance processes later adopted globally
Senior Program Manager | Corporate Initiatives Group - GE / NBC UNIVERSAL
(2006-01 - 2008-12)
- Led business analysis and operational improvement initiatives across global marketing operations in more than 80 countries
- Developed performance dashboards and operational metrics supporting a $660M global agency agreement that generated $27M in annual efficiencies
Earlier Experience: Country Head – Corporate Sourcing & Shared Services, GE Canada | Co-Founder & CEO, Designed2Care | Associate Project Manager, GE Capital IT - Various
