Yomire Yonas

Collaborative, friendly, and driven professional with over 5 years of experience in the industry. Delivers high-quality and consistent customer service while multitasking in fast-paced work environments. Communicates effectively with team members, management, and customers.

PC Express - Real canadian superstore(RCSS) - Airdrie, Alberta

(2023-01 - 2026-02)

• Picking and fulfilling customer orders by reviewing orders.
• Locating, preparing and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions.
• Give advice to customers and suggest products that meet their needs.
• Loading the already picked items to customer vehicle.

Customer service: Cashier and sales associate - All Mart & co. - Addis Ababa, Ethiopia

(2018 - 2022)

• Greeted customers as they entered the store and assisted them in finding products
• Answered customer phone calls and provided product information.
• Demonstrated product and service usage to help customers get the most from their purchases and promotions
• Provide assistance for customers with special products and billing requests
• Perform clerical duties such as checking inventories, ordering and sorting items
• Addressed customer complaints and dissatisfaction
• Worked as a team to complete tasks and supported each other to improve customer service

Sales person and customer service - Mobile sale and repair center - Addis Ababa, Ethiopia

(2017 - 2018)

• Greeted and acknowledged customers immediately with a smile
• Fulfilled customer orders accurately
• Made all drinks and foods tostandards
• Stayed informed on current specials, marketing campaigns and events

Certificate in Sales and Customer Services (2016)

High School Diploma (2015)