Brenna-Rose Lorentz

Over 5 years of experience working directly with customers in busy retail environments. Enjoy helping people and consistently maintain excellent customer relations. Demonstrated excellent customer service skills in various departments.

Excellent teamwork skills, enjoys working with others. Good math skills, along with an eye for details. Comprehensive knowledge of hazards and safety requirements. Excellent interpersonal and communication skills and ability to listen and resolve customer concerns.

PC Express Manager and Customer Service Representative - Zehrs Markets - Waterloo, ON

(2018-11)

• Efficiently run and use multiple self-checkouts
• Handle cash, debit, credit, and gift card transactions
• Manage a team of employees during a pandemic
• Communicate with store manager as well as department managers regarding stock and inventory discrepancies

Home Management - Home Management - Waterloo, ON

(2002)

• Successfully managed, implemented, coordinated multiple activities and schedules
• Looked after financial budgeting for all household activities and purchases
• Provided counsel to assist family members in developing skills to deal with and resolve social and personal problems

Sales Associate - Bargain Shop - Kitchener, ON

(2008-01 - 2008-12)

• Trusted to accurately handle cash and reconcile daily transactions
• Ensured product was replenished on shelves in a timely manner
• Took initiative to acknowledge and assist customers in the aisles

Sales Associate - Value Village - Kitchener, ON

(2007 - 2008)

• Interacted positively with customers using fast service, humour, and attentive listening
• Assisted customers in locating correct size and merchandise in the store
• Creatively displayed and stocked shelves, priced items according to a price list

GED (2017)