Bilingual Customer Service Representative June 2020 – October 2022
Millennium 1 Solutions Ottawa, ON
- Fulfilled customer requests, responded to inquiries/complaints, demonstrated attention to customer care, accurately documented interactions, and contacted appropriate third parties when required
- Demonstrated adaptability and quick learning by meticulously and rapidly learning about every aspect of the products we offer in a short period of time
- Proven responsibility through assignment to confidential information
- Improved language skills by working in a fully bilingual department
Guest Services Representative November 2019 – December 2019
Bayshore Shopping Centre Ottawa, ON
- Gained strong time management skills and detail-oriented skills by meticulously handling a variety of merchandise and organizing it based on client needs
- Repeatedly demonstrated a high quality of customer service, with the additional responsibility of helping Francophone customers
- Developed problem-solving and communication skills while assisting hundreds of customers daily
- Upheld safety and sanitation standards across all work areas
Food Service Worker May 2019 – September 2019
Harveys Ottawa, ON
- Continued growing leadership skills in helping coworkers with their tasks and ensuring everyone was prepared with the high-volume and fast paced operations
- Proved the ability to work independently and as part of a team by ensuring transparent communication
- Honed interpersonal skills by communicating Harvey's offerings to customers
