Yonit Gertsenchtein

I am a recent graduate with an honours degree in biopharmaceutical science specializing in genomics. I look forward to finding a position in the Ottawa area where I can apply the skills I learned in school

Bilingual Customer Service Representative  June 2020 – October 2022

Millennium 1 Solutions Ottawa, ON

• Fulfilled customer requests, responded to inquiries/complaints, demonstrated attention to customer care, accurately documented interactions, and contacted appropriate third parties when required
• Demonstrated adaptability and quick learning by meticulously and rapidly learning about every aspect of the products we offer in a short period of time 
• Proven responsibility through assignment to confidential information
• Improved language skills by working in a fully bilingual department

Bayshore Shopping Centre Ottawa, ON

• Gained strong time management skills and detail-oriented skills by meticulously handling a variety of merchandise and organizing it based on client needs
• Repeatedly demonstrated a high quality of customer service, with the additional responsibility of helping Francophone customers
• Developed problem-solving and communication skills while assisting hundreds of customers daily
• Upheld safety and sanitation standards across all work areas

Harveys Ottawa, ON

• Continued growing leadership skills in helping coworkers with their tasks and ensuring everyone was prepared with the high-volume and fast paced operations 
• Proved the ability to work independently and as part of a team by ensuring transparent communication
• Honed interpersonal skills by communicating Harvey's offerings to customers 

University of Ottawa May 2023

Honours Bachelor in Biopharmaceutical Science

• Specialization in Genomics
• Relevant courses: Principles of Toxicology and Pharmacology, Organic Chemistry, Biochemistry, Molecular Evolution, Bioinformatics Laboratory, Cellular Physiology