Youssra Elghali
Specialized Technician Diploma in Transport and Logistics
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About
Motivated, dynamic, and ambitious graduate with a Specialized Technician Diploma in Transport and Logistics, currently actively seeking a new opportunity to showcase my technical, managerial, and general skills. I am also willing to relocate to be closer to the workplace.
Experience
Customer Service - RMA Casablanca - Casablanca
(2022-09 - 2026-06)
- Enter mutual insurance files into the system.
- Follow up on reimbursement claims.
- Handle members' complaints regarding reimbursements.
- Provide customer service.
- Answer telephone calls from company members (voice menu).
- Assist and explain details related to health insurance.
- Complete forms to receive sickness benefits.
Customer Service (internship period) - RMA Casablanca - Casablanca
(2021-06 - 2022-08)
Crew Member - McDonald's Casablanca - Casablanca
(2019-06 - 2019-09)
- Welcome customers and take orders.
- Prepare and follow up on orders.
- Handle cash register operations.
- Maintain cleanliness and follow hygiene standards.
- Work efficiently as part of a team.
Barista - Cafe Elghali Casablanca - Casablanca
(2018-01 - 2018-07)
- Prepare and serve hot and cold beverages.
- Welcome customers and take orders.
- Handle cash register operations.
- Maintain cleanliness and organization of the counter.
- Provide fast and courteous customer service.
Education
B1 - TCF Canada (2025)
Specialized Technician - Transport and Logistics - School of Customs Declaration (2018 - 2020)
High School Diploma - Physical Sciences - High School Casablanca (2017 - 2018)
