Yuvaraajan E

IT support and networking professional with hands-on experience troubleshooting connectivity issues, configuring network equipment, supporting users, and documenting technical work. Completed a Master's in Internetworking and currently working in a field-based telecom support role involving routers, fiber/copper networks, internet, and voice services. Strong foundation in Microsoft tools, Windows systems, networking, and customer-facing technical support.

Technician (via Allamani Technical Solutions Ltd.) | Telecommunications Technician - TELUS - Edmonton, Alberta

(2026-05)

• Troubleshoot and support customer internet, voice, and network connectivity issues in the field.
• Install, configure, and test routers, ONTs, modems, fiber connections, and related network equipment.
• Diagnose service issues using structured troubleshooting steps, signal checks, line tracing, and equipment testing.
• Communicate technical information clearly to customers while setting proper expectations.
• Document completed work, service changes, equipment details, and issue resolution steps.
• Work independently in the field while coordinating with trainers, dispatch, and internal support teams.
• Maintained clear technical notes and service documentation to support accurate issue tracking and follow-up.

IT Support Intern - Integra Software Services Pvt. Ltd. - Puducherry, India

(2022-12 - 2023-01)

• Supported basic system administration tasks, user-side technical troubleshooting, and IT operations.
• Assisted with computer system setup, software support, and internal technical issue resolution.
• Gained exposure to Windows systems, networking concepts, hardware support, and documentation.
• Helped identify technical issues and escalate concerns when further support was required.

Master of Internetworking - Internetworking - University of Alberta (2026)

Bachelor of Technology - Computer Science and Engineering - Karunya Institute of Technology and Sciences (2020 - 2024)