Zachary Biggs

Experienced in desktop support, troubleshooting, and SQL, with a proven track record in creating efficient systems and resolving technical issues. Strong skills in teaching IT solutions and managing Microsoft Office 365 products. Ready to leverage these abilities in a new role as an IT Support Specialist to enhance team productivity and support technological advancements.

IT ASSOCIATE at The Shaw Festival (2022-06 – 2025-09)

Responsible for desktop support, system setup, and IT operational tasks

• Responsible for creating an inventory system for all computers in the building
• Set up computers for users within the network
• Held tutorial sessions for various workers on Microsoft Office 365 Suite (specifically Outlook and OneDrive)
• Assisted with various IT operational tasks
• Fixed printers, (networked and direct user)
• Solved general windows issues for users
• Created a dynamic casting database workbook (using Excel) for the Artistic Team and Artistic Director to speed up the casting of ensemble artists across multiple roles, repertory crosses and plays

IT INTERN at National Oceanographic and Atmospheric Administration (NOAA) (2019-06 – 2021-09)

IT network security and data validation support

• Worked with IT Network Security team to maintain computers both in and outside the building and updated security software applications
• Validated spreadsheet data entries looking for duplicates or incorrect entries from thousands of ocean-based weather and tidal monitors
• Edited, formatted, and created content for internal policy documentation
• Served as a second eye to screen and edit new policy documents before they were finalized

TICKETING/BOX OFFICE AGENT at The Shaw Festival (2023-06 – 2025-09)

Customer service and CRM software management

• Provided prompt customer service by handling incoming sales calls
• Assisted patrons with ticket reservations
• Ensured a seamless booking process
• Used Tessitura, an arts focused CRM software suite to maintain accurate customer records and process secure payments
• Developed strong communication skills and the ability to resolve customer inquiries promptly
• Demonstrated strong attention to detail and accuracy in both booking and customer record maintenance

IT SECURITY TEAM at Canadian Imperial Bank of Commerce (2020-06 – 2020-09)

IT security and threat detection

• Screened thousands of employee emails to filter out malware infected messages
• Monitored the company's security cache system
• Researched and resolved tickets involving potential (and actual) threats to the overall network and systems
• Managed self-directed work on remote basis with seven 12-hour shifts every other week including night work and weekends

IT ASSISTANT (VOLUNTEER) at Children's Theatre Company (2015-06 – 2015-09)

IT support and technical assistance

• Assisted the IT Director with setting up computers, installing software, and helping staff in multiple departments with technical problems
• This initial role set the course for pursuing an IT based career in university

Bachelor in Information Technology in Technology Management, Business and IT Double Major – Ontario Tech University (2023-01 – 2025-01)

2 Years in Game Design and Interactive Media – Ontario Tech University (2021-01 – 2023-01)

2 Years in IT / Network Security – Ontario Tech University (2019-01 – 2021-01)