Zaineb Hafeez

Driven and energetic customer service professional with a knack for retaining existing customers and developing potential new ones. I have worked in Education and Travel and Hospitality industry. I love interacting with people from diverse backgrounds.

I am skilled in answering customer inquiries, providing excellent customer support, and after-sales service. My passion is creating smooth and enjoyable experiences that my customers will cherish for a lifetime.

I place a high value on attention to detail, good listening skills, customer needs, maintaining relationships and developing new ones. My commitment to delivering exceptional service to all customers is unwavering and I take each interaction with integrity and genuine passion.

• 5+ years of experience providing customer support in numerous industries, including tourism and education
• Engages in direct communication with customers, addressing enquiries and answer questions about products and services available
• Strong written and verbal communication skills with a proven track record of responding to client needs efficiently by answering 30+ inbound calls per day
• Stays up-to-date on evolving technologies and methodologies, engaging and educating customers to customer retention
• Adapts a consultative strategy when dealing with service-related difficulties encountered by clients, taking ownership of the problem and its rectification
• Team player with considerable experience collaborating within diverse teams, flexible and excelled at building strong relationships
• Engages in routine one-on-one coaching sessions with manager to maintain a steady accomplishment of key performance indicators
• VP Membership at Gurgaon Toastmasters club and actively gave speeches at national level
• Fluent in Urdu and English

Masters in Business Administration