Zandra Yvette Guadez

Customer-focused and safety-conscious hospitality professional with 3+ years of experience in high-volume environments. Proven leadership as a supervisor with strong communication, adaptability, and ability to remain calm under pressure. Committed to delivering exceptional passenger experiences aligned with airline safety and service standards.

Supervisor - Tim Hortons

(2024-01)

• Supervise daily operations in a high-volume environment
• Resolve customer concerns with professionalism and empathy
• Train and mentor team members
• Ensure compliance with safety and quality standards
• Manage scheduling, inventory, and cash handling

Counter Staff - Tim Hortons

(2022-02 - 2023-12)

• Delivered fast and friendly customer service
• Handled POS transactions accurately
• Prepared food and beverages efficiently
• Maintained cleanliness and food safety standards

Cook - Ceeps and Barneys

(2022-03 - 2022-05)

• Prepared meals under time pressure
• Maintained organized and sanitary kitchen
• Assisted in inventory and prep work

Technical Support Representative - Teleperformance

(2021-09 - 2022-01)

• Provided technical support via phone/chat
• Communicated solutions clearly and effectively
• Ensured high customer satisfaction

Bachelor of Science - International Hospitality Management; Specialization: Culinary Arts & Kitchen Operations