Zeinabou Berthe

Computer Engineering graduate with experience in technical support, troubleshooting, software development, and customer service. Skilled in Windows, Linux, hardware and software installation, and resolving technical issues. Bilingual in French and English with strong communication and problem-solving abilities.

Operations Officer - University of Ottawa - Ottawa, ON

(2025-05)

• Maintained and updated the website for the School of International Development.
• Provided support to students and staff by responding to inquiries, troubleshooting issues, and processing service requests.
• Managed service requests and supported operational processes while ensuring timely issue resolution.

Software Engineer - Agence SMTD - Bamako

(2024-05 - 2024-08)

• Developed and maintained web applications using React and backend REST APIs.
• Implemented authentication, data synchronization, and API integrations.
• Contributed to system design, code reviews, and CI/CD pipelines in an Agile team.

Full-Stack Developer - Cogeco - Montreal, QC

(2023-05 - 2023-08)

• Developed and maintained web applications using React and backend REST APIs.
• Implemented authentication, data synchronization, and API integrations.
• Contributed to system design, code reviews, and CI/CD pipelines in an Agile team.

IT Support Teaching Assistant - University of Ottawa - Ottawa, ON

(2022-01 - 2023-01)

• Explained technical concepts related to programming, systems, and software development.
• Supported the setup and maintenance of lab equipment and software environments.
• Provided guidance on debugging code and resolving technical problems.
• Collaborated with instructors to ensure smooth laboratory operations.

Bachelor of Science - Computer Engineering - University of Ottawa (2025)