Part-Time Manager - Claire's
(2026-07)
- Deliver exceptional customer service, respond to questions, explain products and services, and recommend relevant solutions.
- Identify sales and cross-selling opportunities through customer needs discovery, product recommendations, and promotional communication.
- Handle cash transactions, POS operations, inventory, and daily store operations accurately and efficiently.
- Support and motivate team members, coordinate priorities, and contribute to a positive, collaborative service environment.
- Resolve customer concerns professionally while maintaining service standards and customer satisfaction.
Customer Consultant - The Body Shop – Scarborough Town Centre - Scarborough, ON
(2025-11 - 2026-07)
- Provided personalized customer service, answered product and service questions, and recommended solutions based on customer needs.
- Built customer relationships and loyalty through active listening, product education, and professional communication.
- Handled customer transactions and resolved concerns efficiently while maintaining a high standard of service.
- Collaborated with team members to achieve sales and operational goals in a fast-paced environment.
Sales Associate - The Children's Place - Scarborough, ON
(2025-11 - 2026-02)
- Provided prompt and courteous customer service and responded to customer questions in a high-volume environment.
- Supported cash handling, POS transactions, inventory replenishment, merchandising, and daily operations.
- Recommended products and communicated promotions while building positive customer relationships.
Sales Associate - Fairweather - Scarborough, ON
(2025-03 - 2025-09)
- Provided customer-focused sales service and supported inventory, replenishment, merchandising, and store operations.
- Worked collaboratively with management and coworkers to maintain operational efficiency and customer satisfaction.
Sales Support - Huntsman Corporation Bangladesh Ltd. Plc.
(2021-05 - 2022-02)
- Supported the Country Manager and sales team with customer communications, pricing, forecasting, and daily business requirements.
- Prepared daily, weekly, and monthly statistical reports for management and sales decision-making.
- Assisted with customer communications regarding major announcements and price changes and supported sales representatives with pricing inquiries.
Senior Officer, Customer Service - Avery Dennison Bangladesh Ltd.
(2015-06 - 2020-07)
- Responded to customer inquiries and requests and ensured issues were addressed in a timely and professional manner.
- Handled customer complaints according to company procedures and service standards, focusing on effective resolution.
- Coordinated with sales teams, departments, suppliers, and service centres to meet customer requirements.
- Communicated customer developments and service information with sales teams and key vendors.
- Followed established ISO procedures and service processes to maintain consistent and accurate customer support.
Key Account Manager - Banglalion Communications Ltd.
(2014-12 - 2015-06)
- Managed relationships with corporate clients and provided ongoing service and support.
- Communicated with clients to promote products and services and identify sales opportunities.
- Presented business proposals to prospective corporate clients and communicated product and service information.
- Worked with marketing to develop sales materials and maintain successful client relationships.
