September 2019to August 2022The Wick Restaurant
Candle, SK
Restaurant Manager
- Daily operation of the restaurant
- Opening and closing, running equipment, food preparation, cash handling, hiring,and training of staff, customer service, handling any complaints, promotions, and deliveries, and managing inventory and orders.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage, and labor costs daily.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Updated computer systems with new pricing and daily food specials.
- Prepared weekly payroll to keep up with projected weekly revenue.
November 2018 to September 2019
Kiaro
Saskatoon, SK
Fulfillment Agent
- Fulfilled online and in-store orders, maintained stock organization and safety, assisted customers online and in person, and followed all SLGA guidelines.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Identified issues and determined when to appropriately apply solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed and maintained thorough knowledge of regulatory, departmental, and company policies.
- Oriented and trained new staff members in job duties and corporate procedures.
February 2016 to November 2018
The Joint Tobacconist & Glass Gallery
Saskatoon, SK
Supervisor
- Assisted customers, managed sales associates, opened/closed store, maintained stock and levels on Microsoft programs, performed mid-day/nightly cash out, communicated daily with headquarters, and trained/hired employees.
January 2014 to January 2016
Metal Designz
Saskatoon, SK
Shipper/Customer service Supervisor
- Opened/closed store, assisted customers with the purchasing of supplies and finished jewelry. Handled the daily transactions in-store and online, managed inventory, fulfilled and packed online orders, and shipped packages to multiple destinations worldwide.
