Zoë Wallace

My name is Zoë Wallace and I am currently enrolled in the BFA program at Alberta University of the Arts. I moved to Calgary from Candle Lake Saskatchewan to start this education. I have a diverse job history and set of skills. Including a commitment to customer service, community outreach, and business management.

September 2019to August 2022The Wick Restaurant

Candle, SK

Restaurant Manager

• Daily operation of the restaurant
• Opening and closing, running equipment, food preparation, cash handling, hiring,and training of staff, customer service, handling any complaints, promotions, and deliveries, and managing inventory and orders.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
• Optimized profits by controlling food, beverage, and labor costs daily.
• Counseled and disciplined staff to address issues promptly and provide constructive feedback.
• Updated computer systems with new pricing and daily food specials.
• Prepared weekly payroll to keep up with projected weekly revenue.

Saskatoon, SK

Fulfillment Agent

• Fulfilled online and in-store orders, maintained stock organization and safety, assisted customers online and in person, and followed all SLGA guidelines.
• Responded promptly to customer service calls and inquiries from diverse groups of individuals.
• Identified issues and determined when to appropriately apply solutions.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Developed and maintained thorough knowledge of regulatory, departmental, and company policies.
• Oriented and trained new staff members in job duties and corporate procedures.

Saskatoon, SK

Supervisor

• Assisted customers, managed sales associates, opened/closed store, maintained stock and levels on Microsoft programs, performed mid-day/nightly cash out, communicated daily with headquarters, and trained/hired employees.

Saskatoon, SK

Shipper/Customer service Supervisor

• Opened/closed store, assisted customers with the purchasing of supplies and finished jewelry. Handled the daily transactions in-store and online, managed inventory, fulfilled and packed online orders, and shipped packages to multiple destinations worldwide.

February 2021Alberta University of The Arts

Calgary, AB

Bachelor of Fine Arts

September 2012Saskatchewan Polytechnic

Prince Albert, SK

Office Administration Certification

June 2012Prince Albert Collegiate Institute

Prince Albert, SK

High School Diploma