Zonaida Morshed
Production Associate – Prepared Foods
About
Banking professional with 7+ years of experience in banking operations, financial transactions, regulatory compliance, risk management, and customer service. Skilled in client relationship management, needs assessment, problem resolution, and operational controls. Committed to delivering client-focused solutions, building trusted relationships, identifying business opportunities, and supporting customer satisfaction and business growth at Scotiabank.
Experience
Production Associate – Prepared Foods - Whole Foods Market - Vancouver, BC
(2026-01)
- Prepare, package, label, merchandise, and replenish products while following food safety and operational standards.
- Maintain product availability, stock rotation, quality, and department organization while assisting customers.
Cashier - Nesters Market - Vancouver, BC
(2025-01 - 2026-02)
- Process cash, debit, and credit transactions accurately using POS systems and provide efficient customer service.
- Respond to customer inquiries and support price verification, stocking, and store operations.
Associate, Transaction Services - HSBC - Chattogram, Bangladesh
(2019-12 - 2024-02)
- Coordinated 100+ monthly international trade transactions, ensuring accuracy, complete documentation, and timely processing.
- Collaborated with 12+ cross-functional teams across Bangladesh, UAE, and UK to resolve issues and meet service timelines.
- Led three process improvements that reduced manual processing time by 18%.
- Escalated 25+ operational and compliance risks quarterly, contributing to zero audit findings over 3+ years.
- Maintained accurate transaction records and operational reports in a regulated banking environment.
Human Resources Generalist - GSK - Chattogram, Bangladesh
(2016-05 - 2019-11)
- Supported HR operations and records for 300+ employees, maintaining 99.9% HRIS data accuracy.
- Improved recruitment and onboarding workflows, reducing time-to-hire by 20%.
- Developed workforce reports and helped reduce payroll discrepancies by 15% and overtime costs by 12%.
Education
Master of Business Administration (MBA) - Project Management - University Canada West (2025)
