Ada Cichulska

Dynamic customer service professional with over 7 years of extensive experience within hospitality management, specialized in enhancing guest satisfaction, optimizing service delivery, and maintaining operational excellence.

Executive Housekeeper at Hotel Bern Best Western Plus (2023-11 – Present)

Managing housekeeping operations and staff at a 151-room hotel property

• Implemented attentive training programs for housekeeping staff, resulting in a 20% increase in efficiency and in guest satisfaction scores.
• Managed inventory control and procurement of cleaning supplies, reducing costs by 15% while maintaining quality standards.
• Working actively between sister properties Hotel Aare Thun & Hotel Bern Best Western in 2023/24
• Managed housekeeping teams to maintain high standards across 151 rooms.
• Created work schedules optimizing staff allocation based on occupancy.

Junior Executive Housekeeper at Mont Cervin Palace Hotel (2022-06 – 2023-05)

Managing housekeeping teams and operations

• Managed housekeeping teams to maintain high standards across 151 rooms.
• Responded directly to guest requests, enhancing satisfaction and loyalty.
• Created work schedules optimizing staff allocation based on occupancy.

Floor Supervisor / Executive Housekeeper's Assistant at Mont Cervin Palace Hotel (2021-11 – 2022-04)

Supporting housekeeping operations and coordinating floor teams

• Supported team coordination to improve daily operational effectiveness.
• Handled guest feedback to address concerns and improve services.

Guest Relations Manager at Il Sereno Hotel (2020-06 – 2021-10)

Managing guest relations and ensuring exceptional guest experiences

• Monitored guest services to ensure prompt and accurate responses.
• Collected and analyzed feedback to develop improvement plans.
• Acted as main liaison for VIP guests, ensuring personalized welcomes, tailored amenities, and seamless stays from arrival to departure
• Trained staff to deliver consistent and high-quality customer service.

Guest Relations Supervisor at Il Sereno Hotel (2018-03 – 2019-11)

Supervising guest relations operations and staff training

• Managed the 4-month training program for reopening the Le Sereno Property on St. Barth's island, overseeing staff integration and skill development
• Delivered upscale services ensuring customer comfort throughout stays.
• Managed VVIP guest requests

Concierge at Il Sereno Hotel (2016 – 2018)

Providing concierge services and guest support

• Acted as primary contact, resolved complaints, provided concierge services (local info, bookings)

Master in Hospitality Management – Luiss Business School (2020-01 – 2020-04)

Diploma in Hospitality & Tourism – Tourism High School (2014-09 – 2016-05)