Franck Blanchard

I work for a consulting firm that supports companies in the deployment of information systems. For me, every new project is a human adventure where I draw on my experience and appetite for challenges.

MANAGER / TEAM LEAD / CRM CONSULTANT - Avanade - Nantes

(2025-09)

• Management of a team of techno-functional consultants
• Team Lead / Business Analyst for a dedicated functional scope on a Salesforce => Dynamics 365 CE migration project
• Requirements gathering
• Backlog creation
• Projet Plan
• CRM Setting
• Deployment strategy
• SIT / UAT

MANAGER / PROJECT MANAGER / CRM CONSULTANT - TALAN - Nantes

(2021-09 - 2025-09)

• Management of a techno-functional team (recruitment, training, workload planning, lessons learned).
• Management of Power Platform projects (estimation, scoping, task allocation, governance, budget and schedule monitoring)
• Delivery of fixed-price D365 CRM projects (requirements workshops, analysis, design, UAT, training)
• Application maintenance and support assignments (expertise, enhancements, training)

D365 CRM PROJECT MANAGER & CONSULTANT - ISATECH - Nantes

(2017-01 - 2021-09)

• Management of Power Platform projects (scoping, governance, quality indicator monitoring, budget and schedule)
• Delivery of D365 CRM projects

VEEVA CRM PROJECT MANAGER - MSD FRANCE - Paris

(2013-11 - 2017-01)

The group was equipped with a legacy CRM and wanted to implement a new VEEVA CRM (Salesforce vertical solution) for 1,000 employees.

• Activities (BUILD)
• Requirements interview for each stream (Sales, Medical, Pharmacovigilance, Finance, Legal, Marketing, Training)
• Review of the parent company's core model
• Management of MDM, GPM, CRM and BI topics
• Suivi de la mise en place des fonctionnalités du CRM (Référentiel lié à un data provider, CRM suggestions, CLM, Event management Approved Email, Custom Report, CoBrowse)
• Activities (RUN)
• Management of enhancements with European counterparts
• Implementation of new functionalities
• Participation in related CRM projects (Apps, BI, EVENTS)
• Application maintenance and support

SENIOR PHARMA CONSULTANT - VELVET CONSULTING - Paris

(2008-01 - 2013-11)

The consulting firm wanted to build a team of consultants with pharmaceutical and CRM expertise to address this industry.

• Launch of a pharmaceutical business unit to address the sector's strategic and operational challenges (offer creation).
• Consultant on CRM solution implementation and configuration projects (VEEVA, Salesforce, MI, SIEBEL), tool selection support, business process redesign, change management and training.
• Selected accounts: AstraZeneca / Sanofi Aventis / Novartis / Bayer / Merck Serono / Lilly / ABBOTT / THEA / ABBVIE

CRM TRAINING CONSULTANT - CEGEDIM DENDRITE - Paris

(2001-01 - 2008-03)

Training and support on the group's CRM solutions dedicated to the pharmaceutical industry.

• Needs assessment and training curriculum proposals
• Formation CRM : TEAMS, SIEBEL, DENDRITE, MI
• Train-the-trainer programs and coordination
• Updating training reference materials
• Development of training materials
• Development of e-learning content (local or platform-based)
• Support for the implementation of functional and analytical modules
• Solution configuration

BTS - Audiovisuel - Lycée Léonar De Vinci (1999 - 2000)