Ismaël Tewfik

Graduate of a Master of Science in Information Systems and Digital Innovation, adept at implementing, presenting, and leading projects in diverse, multicultural settings. Currently pursuing a Certified Associate in Project Management (CAPM) certification. Demonstrated ability to thrive in varied environments and handle pressure effectively; valued for determination, dynamism, and conscientious work ethic, poised to make significant contributions to any team.

Richemont | HRIS People Engagement/Product Specialist  Sept. 2023 – Feb. 2024

• Provided technical assistance to the Human Resource People Engagement team to roll out a platform across Maisons, Functions, and Regions.
• Led cross-functional collaboration to design and implement a Software as a Service (SaaS) solution using Agile methods (Jira, Confluence) to optimize the onboarding experience to reduce early turnover across various Maisons and regions worldwide. Worked in an international organization and multicultural environment, supporting brands, regions, and HR teams in technical tool usage, including data extraction, integrations, (SSO), and data analytics.
• Conducted a case study on the impact of poor onboarding on organizational turnover, highlighting the importance of leveraging IT solutions to optimize the onboarding process.

• Carried out administrative tasks inherent to the activity of the store.
• Implemented strategic supply chain initiatives to optimize sales performance and enhance profitability through strategic product placement
• Provided customers with an efficient and courteous service and ensured they had an enjoyable shopping experience.

Master of Science in Information Systems and Digital Innovation| HEC Lausanne Sept. 2022 – Feb. 2024

• Thesis: “Optimizing Onboarding with “Enboarder”: A Solution to Early Employee Turnover”, Grade: 6/6
• Project: Developed and presented an innovative solution to IMAD's CIO, focusing on enhancing client autonomy using new technologies.