Joureau Olivier

My role involved acting as the primary point of contact for all client-related matters, ensuring their business objectives were met through our services. I regularly engaged with clients to understand their needs, provided updates on our services, and advocated on their behalf to resolve any concerns with internal teams. This experience has equipped me with the ability to effectively coordinate with cross-functional teams to enhance the client experience and ensure seamless service delivery.

My abilities to identify opportunities to up-sell and cross-sell services, have contributed to increase client retention and satisfaction. My strategic approach to client management involves regular reviews of service usage to ensure clients receive the full value of their investments, making recommendations for optimization that align with their evolving needs.

Accomplished Customer Success Manager, skilled in enhancing client satisfaction and retention across telco and Data Center sectors, Expert in managing client onboarding, engagement, and issue resolution, coordinating effectively with cross functional teams. Proven in driving communication, performance analysis, and renewal processes fostering loyalty.

I studied international trade in Paris during 2 years after my Baccalauréat in Economics.