Jason Ramsay

UX Designer - I have a strong background in client relations, recruitment, and sales. As an experienced professional, I have developed the ability to communicate and plan with a variety of clients and stakeholders from different backgrounds and cultures. I am also skilled in optimising work processes and delivering on customer expectations to holistically enhance the user experience.

Account Manager Regional Lead (All Americas)

Oct 2020 - Jun 2022

The Intern Group (EdTech SaaS)

• Stakeholder management with over 500 B2B clients across the Americas region. 
• Executed key companywide growth projects across departments, increasing speed and satisfaction of the placement process by 20%
• Established a filing system in Salesforce to manage and maintain 500+ relationships with accounts in the Americas
• Halved staffing budgeting for the region by improving staffing efficiency and automation, reducing the demand for repetitive tasks and increasing client satisfaction
• Established a communication team and organisation methods along with the Colombian Government to recruit over 40 interns in globally expanding tech start-ups over 18 months.

Regional Sales Manager (Europe) 

Feb 2019 - Oct 2020

The Intern Group

• Established, enforced and met core KPIs for the sales team resulting in a 100% increase in commissions for team members during high season.
• Mentored, trained and progressed direct reports one on one to improve performance, and soft skills to advance internally in the company.
• Developed international communication skills by Interviewing 2000+ prospective students and recent graduates spread over 150 nationalities.
• Engaged with students applying to the program with excellent customer service through application to enrolment resulting in increased NPS scoring.
• Lead a sales team by example, by consistently achieving individual sales targets of over 30% conversion rate yearly

International Admissions Officer

Jun 2017 - Feb 2019

The Intern Group

• Achieved a consistent sales goal of >30% conversion resulting in record growth of the company sales
• Led and established a project to create a companywide Complaint Management Guide that took team members through the process of specific outcomes and how to navigate risk management of the situation on a scale of escalation. This decreased the need for upper management intervention by 80% of cases globally.
• Developed international communication skills by Interviewing 2000+ prospective students and recent graduates spread over 150 nationalities
• Feedback Champion and Assistant Chair – Successfully retrieved user research feedback from current clients across multiple touch points of the company’s services. Analysed feedback on a scale of severity, then categorised it on a cost vs. impact scale. I and the Chair of Feedback collected all relevant data to report to the Senior Management and CEO to discuss actions. 

Boutique Hotel Supervisor

Sep 2015 - May 2017

The Aubrey Hotel Boutique

• Curated a concierge management system that enabled sales to double in tours and satisfaction of guests and tour partners to improve, leading to increased revenue.
• Established a multilingual organisational system for emails, messages and internal communications to improve communications with all stakeholders at the hotel. This resulted in much clearer communication between departments, and receptionist staff.
• Managed the hotel’s online presence, coordinating with online booking engines to ensure up-to-date pricing information as well as monitoring and replying to guest comments on TripAdvisor.

Hostel Manager

Nov 2014 - May 2015

Ventana Sur Hostel

• Maintained top-level communications with all guests arriving at the hostel resulting in the hostel being rated one of the top 3 in the city.
• Managed a team of volunteers to ensure a 24-hour coverage of the hostel was achievable Managed core maintenance needs to ensure the hostel stayed at the best quality.
• Organised and rolled out seasonal pricing across multiple hospitality platforms to keep the hostel profitable and competitive.

Barista Maestro

Feb 2014 - Nov 2014

Costa Coffee

• Achieved all qualifications for a supervisory role in the coffee shop, including all speciality drinks and designs, managing the opening and closing of the store, and stock orders.
• Collaborated in opening a brand-new store, using teamwork and exceptional customer service skills, resulting in the store excelling in their 2-6 months sales goals.
• Managed the community outreach role by organising charity events to raise money for the community.

Certificate UX & UI for UX Designer

CareerFoundry - June 2023

National Diploma in Business

North Devon College - June 2009