Johan Montilla

We are a small advertising sales and print company looking for someone with attention to detail to manage outbound customer service calls to our current customers, while also providing some general admin assistance. Though sales are not part of this job, sales experience would be a huge plus!

Us:

• Small advertising sales & publishing company with print shop.
• Our office hours are 7:00 am to 5:00 pm PST, Mon thru Fri. Work hours will be during this time, approx. 5 to 8 hours per day depending on the needs of the business.

• Make and manage outbound customer service calls to our customers via our company VOIP lines. This is definitely a phone position, but you aren’t selling.
• Provide first-level customer support to our current customers should issues arise.
• Follow a set process and general phone script with accuracy and attention to detail.
• Take good notes and input those notes into our company computer system.
• Assist Sales Support Department in outbound calling to potential hotels to arrange lodging for our outside sales team.
• Assist other departments, as needed, with general admin work.

• Pleasant, super clear, understandable, and energetic phone voice.
• Punctual, on-time, and perfect attendance is a must.
• Very reliable internet and power.

• Customer Service Experience
• Account Management Experience
• Outbound calling experience
• Proficiency in Google Apps (Drive, Docs, Sheets)

• B2B sales experience
• Recruiting experience
• Spanish speaking
• CRM platforms and dialers experience

Thank you for your time and good luck in your job search!

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