Senior Sales Coordinator | Sales Operations & Order Management at Monotype Software Consulting (Shanghai) Co., Ltd. (2023-10 – Present)
- Order Management: Manage sales order and invoicing operations for the China region, including Hong Kong and Taiwan, ensuring accurate processing of quotes, contracts, orders, and invoices across Salesforce and SAP.
- Cross-functional Collaboration: Collaborate with Sales, Global Order Management (GOM), Finance, Legal, and Deal Desk teams to resolve order, contract, pricing, and billing issues and support timely revenue recognition.
- Contract Renewal: Manage 200+ contract renewals for the China region in 2026, including renewal opportunity tracking, contract updates, quote review, and cross-functional coordination to ensure timely and accurate renewals.
- Sales Operations & Reporting: Maintain accurate Salesforce data and operational reports, using Excel to analyze sales and renewal data and support business decision-making and process improvements.
- Lead Management: Coordinate inbound lead distribution for the China region and support the development of lead assignment criteria to improve sales follow-up efficiency.
Operations Specialist at Tencent (2012-09 – 2023-01)
- Local Advertising Department | 2019–2022
- Business Analysis: Analyzed regional advertising sales, client spending, KPI performance, and market trends to support business decisions and performance management.
- Sales Operations: Managed monthly sales performance evaluation, settlement, and KPI adjustments, coordinating with sales teams and service providers to ensure accurate reporting.
- Advertising Operations: Supported advertising strategy development and campaign optimization for clients and agencies.
- Government Cooperation Department | 2014–2018
- Business Development: Managed 150+ government accounts and delivered nearly 20 projects annually, developing customized content and promotional solutions.
- Project Management: Coordinated project planning, timelines, and cross-functional teams to ensure successful and timely delivery.
- Business Cooperation Department | 2012–2013
- Business Development: Developed government and cultural-sector partnerships and coordinated online promotional campaigns with museums, media, and commercial partners.
Media Distribution Specialist at Shuimu Animation CO., LTD (2011-08 – 2012-09)
- Responsible for the distribution of company cartoons to national TV stations, mainly responsible for 8 provinces and cities across the country, and completing the annual distribution targets.
- Reach animation cooperation agreements with more than 30 TV stations across the country, distributed more than 100 original animation of the company in total, well maintained customers after signing the contract, and established friendly media relations with provincial and municipal TV stations.
