Shan Jiang

• Professional administration experience with a keen attention to details
• Strong background in research and analysis developed through case projects and business courses
• Well-developed communication skills, experienced customer services of both online and offline
• Strong work ethic, with ability to work well under tight timelines and fast-paced office environment

Publicity Department Assistant, Hubei Shijinghui Commerical Managment Co., Ltd. Mar. 2022 - Jan. 2023

• Drafted and prepared documents of company's new projects, which submitted to local government • Assisted to report the company's most up-to-date status and marketing strategies on social media

Engineering and Procurement Assistant, Wuhan Changsheng Industrial Co., Ltd. Mar. 2016 - Feb. 2022

• Ensured contractors to fulfill their obligations to repair all defects found during the warranty period
• Resolved disputes arising from the quality of the construction and repair work
• Responded to contractors' requests for their quality assurance deposit refund
• Carried out quality inspections of projects under construction; assisted to complete the monthly quality report
• Delivered customer service including respond to frequently asked questions, addressed and recorded complaints
• Assisted with procurement of construction materials and equipment; negotiate contracts with suppliers and vendors
• Cooperated with HR to prepare and organize departmental staff training

Social Media Assistant, Wuhan Qianjing Industrial Co., Ltd. Mar. 2015 - Feb. 2016

• Designed, organized and implemented online marketing plans, activities and advertisements via social media
• Provided online customer services: interacted with core fans, replied followers’ comments and inquiries
• Developed daily report including key figures along with statistics analyses
• Improved Wechat subscriptions and official accounts views and followers by 5% and 25% respectively

Business Proposal Project for IBM, The Project Management Lifecycle class, UCD Smurfit Fall 2013

• Conducted a global market research of widely application of LED lighting
• Created analyses with findings and recommendations to achieve sustainable business practices
• Performed a comprehensive business proposal and presentation

Sept. 2013 – Dec. 2014

Master of Science : Project Management, UCD Michael Smurfit Graduate Business School, Dublin, Ireland

Sept. 2008 – Jun. 2012

BranchMajor : International Economics and Trade, Huazhong University of Science and Technology Wuchang