Yi Chen
Translation Coordinator (Contractor)
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关于
5 years of enterprise service and translation project coordination experience, including nearly 3 years managing an 18-linguist team with peak monthly throughput exceeding 800,000 Chinese characters. End-to-end familiarity with the translation lifecycle — from requirements gathering and terminology alignment to resource matching, timeline monitoring, and risk response — with strong team leadership and crisis-management skills. Bilingual in English and Spanish, with excellent cross-cultural communication and stakeholder-management abilities.
Detail-oriented, highly resilient under pressure, and able to maintain stable, high-quality delivery in high-volume, fast-paced environments.
工作经历
Translation Coordinator (Contractor) at Boston Consulting Group (BCG) (2021-09 – 2026-08)
- Regional Resource Management: Managed 18 linguists across ZH↔EN/JA/KO; matched tasks by subject/urgency. Routed unsupported language pairs to external vendors. Peak: 800K+ characters/month.
- Timeline & Risk Control: Tracked multi-language delivery in real time; proactively intervened on delays, realigned consultant expectations, and owned end-to-end milestone escalation.
- Language Asset & Quality Loop: Led TM/terminology maintenance for GC region; drove project archiving and corpus reuse; collected feedback for continuous improvement.
- Cross-Regional Coordination (Vietnam): Handled requirements, terminology guidelines, and milestone follow-ups; ensured terminology consistency across regions while local team owned final QA.
- Stakeholder & Cost Coordination: Primary liaison between translation team and consultants; managed urgent/scope changes, resource booking, cost tracking, and monthly bottleneck reports with optimization recommendations.
Customer Service Specialist at NOA Group (2021-06 – 2021-08)
- Resolved customer inquiries/complaints; routed issues cross-department and tracked resolution.
- Conducted daily service data analysis to support process optimization.
教育背景
B.A. in Business Administration – Shanghai University (2016-03 – 2021-01)
