Alejandra Rojas

Administrative Assistant with experience in administrative support, database management, customer service, and process optimization. Skilled in Excel, information organization, report management, and efficient handling of administrative tasks to support daily operations and business objectives. Recognized for being proactive, organized, detail-oriented, and capable of improving workflows and increasing data accuracy.

Additionally experienced in fraud analysis and customer support, managing sensitive information, resolving complex cases, and communicating effectively with clients and financial entities in the United States. Strong abilities in problem-solving, written communication, multitasking, and teamwork within fast-paced environments.

Fraud Analyst at Teleperformance S.A.S. (2025-06 – 2026-06)

Analyzed fraud cases issued through VISA, providing solutions to assigned cases daily, working with different types of banks and clients throughout the United States, disputing cases to recover the financial losses suffered by the client. Managed two lines of business within VISA. Communicated directly with clients, as one of them involved sending letters to confirm certain information and thus ensure continuity of the case to reach a final resolution.

This was a back-office position, not a phone call.

• Recovered financial losses for clients in over 80% of assigned cases by efficiently managing fraud disputes with banks and VISA issuing entities in the United States, ensuring timely solutions and strengthening client trust in the brand
• Developed advanced skills in fraud analysis and written communication, enabling simultaneous management of two lines of business within VISA
• Optimized case resolution by drafting and sending formal letters that validated critical information and ensured the continuity of complex processes without requiring phone interaction

Administrative Assistant at Discovery Eventos (2024-01 – 2025-06)

Provided comprehensive administrative support, optimizing processes and managing databases fluently and responsibly. Expertise in Excel, information management, and customer service. Proactive and organized approach contributed to the success of daily operations and the achievement of objectives.

• Optimized the updating of spreadsheets and data in Excel by more than 50%, reducing the time spent on the task and improving the accuracy of the information

Associate/Customer Service Agent at AMAZON S.A.S. (2023-08 – 2023-12)

Provided comprehensive support to customers and drivers through various channels (calls, emails, and chats), managing databases to resolve issues and address inquiries. Managed the web platform to boost sales through customer service. Communication and problem-solving skills contributed to customer satisfaction and the achievement of objectives.

• Participated in the creation of employee wellness strategies (both recreational and educational) with colleagues, contributing to team integration, the productive use of free time, and a higher level of job satisfaction

Modern Languages with an emphasis in Business Administration in Modern Languages – ECCI University (2023 – 2026)

English C1 Level in English – Language Institute of the District University (2018 – 2023)

High School Diploma – Walt Whitman Modern High School (2010 – 2020)