Allisson Solano

Customer service professional skilled in CRM, sales, and issue resolution. Builds positive customer experiences through clear communication, attentive follow-up, and accurate transaction processing.

Human Resources Assistant at FEMA INDUSTRIAL, S.A (2023-01 – 2023-12)

• Maintained and digitized employee records
• Reviewed employee training, technical competencies, and job profiles for compliance
• Assisted with client contract reviews

Customer service at Tribe Consulting (2024-04 – 2025-03)

• Delivered friendly customer service to strengthen guest satisfaction
• Resolved customer issues through knowledgeable, clear communication
• Conducted performance reviews for customer service staff

Customer Service Sales Representative at Sportline (2025-06 – 2025-08)

• Guided customers on product selection and provided accurate product information
• Processed transactions accurately using point-of-sale systems
• Organized promotional materials and collaborated with teammates to improve service

National Bank BN, Contact business center (2025-09 – Present)

• Resolved customer issues and conducted follow-up calls using CRM to track interactions and satisfaction

Bachelor degree – LICEO BRAULIO CARRILLO

Bachelor degree – COLINA HIGH SCHOOL