Andy Tobón

Detail-oriented HR Support Specialist with 4+ years of experience maintaining HR documentation, coordinating onboarding and offboarding processes, and supporting day-to-day HR operations in fully remote, distributed team environments. Known for handling sensitive employee information with discretion, keeping records accurate and up-to-date, and proactively resolving administrative gaps before they become problems. Bilingual (Spanish/English B2–C1), EST-aligned, and experienced supporting U.S.-based teams across multiple time zones.

HR Recruiter at Behavior Education Services Team (BEST) (2026-03 – Present)

• Collaborate with department managers to define role requirements and develop accurate, targeted job descriptions for open positions.
• Source and attract qualified candidates through databases, job boards, online employment forums, social media, and professional networks.
• Conduct interviews and evaluate applicants to identify the best fit for each role, managing the full selection process efficiently.
• Promote the company as an attractive employer, strengthening its reputation and candidate appeal across platforms.
• Prepare and deliver recruitment reports to team managers, providing clear updates on pipeline status and hiring progress.

HR Operations Lead & Recruiter at Insight ABA (2025-06 – 2026-02)

• Collaborated with department leads to define hiring requirements and build targeted candidate profiles for caregiver and support staff roles.
• Sourced candidates through job boards, social media, and professional networks, maintaining active pipelines to reduce time-to-fill.
• Conducted phone and video interviews, evaluated applicants, and advanced top candidates through the selection process.
• Promoted the organization as an attractive employer across platforms, supporting employer brand and candidate engagement.
• Delivered structured recruitment reports to management, keeping stakeholders informed on pipeline progress and hiring outcomes.
• Coordinated end-to-end onboarding for new hires, ensuring all documentation was collected, completed, and filed accurately.
• Maintained candidate and employee records with a high level of confidentiality and attention to detail.
• Tracked onboarding status across multiple new hires simultaneously, following up on outstanding items to ensure timely completion.
• Served as primary point of contact for candidates and new employees, responding to inquiries with clear, consistent communication.
• Supported compliance documentation processes, ensuring all records met internal standards and requirements.
• Managed job postings and pipeline data across multiple platforms, keeping all information current and accurate.

Operations Assistant & HR Recruiter at Vitrinas Antioquia (2021-01 – Present)

• Maintained digital documentation and employee/candidate databases, ensuring accuracy, accessibility, and confidentiality of records.
• Coordinated internal communications, meeting scheduling, and reporting for management across multiple time zones.
• Supported recruitment operations: job postings, resume screening, interview coordination, and candidate pipeline management.
• Created and maintained onboarding trackers to improve new hire readiness and compliance documentation completion.
• Prepared reports, presentations, and HR-related correspondence with consistent accuracy and a sub-24-hour turnaround.
• Oversaw full recruitment-to-onboarding cycle, ensuring new hire documentation was gathered, verified, and properly filed from offer acceptance through first day.
• Safeguarded candidate and employee records with strict confidentiality, maintaining organized and audit-ready files at all times.

Operations & Administrative Assistant at The Zonum Group (2020-05 – 2021-04)

• Maintained project documentation and permit records with precision, supporting compliance and deadline tracking.
• Managed high-volume email and phone correspondence in English with U.S.-based clients and city offices.
• Provided daily administrative support to project management team, coordinating schedules and operational tasks.

Senior Outreach Volunteer — Elder Care at Somos Vínculo / Con Acciones (2020-08 – 2020-09)

• Coordinated phone-based outreach to elderly individuals, demonstrating empathy, patience, and clear communication.
• Led a volunteer team, ensuring consistent quality, accurate information, and positive participant experience.

Criminal Investigator Intern at Fiscalía General de la Nación — Justicia y Paz (2011-09 – 2011-12)

• Organized, classified, and managed sensitive legal case files under strict confidentiality protocols — foundational experience in handling confidential documentation.
• Supported case preparation with precise document analysis in a high-pressure, compliance-driven environment.

Technologist in Criminal Investigation – Universidad de Medellín (2009-01 – 2015-12)

Certification in Scrum Master – Platzi (2023-12)

Course in UX Research — Introduction to User Experience – University of Michigan (2020-01 – 2020-12)

Course in No-Code Development (Bubble) – CoderHouse (2023-01 – 2023-12)

Studies in ESL (Intermediate–Advanced) – Houston Community College & Boston Academy of English (2013-01 – 2015-12)