Samuel Pelaez

Remote Customer Support & Operations Specialist

Talento

MedellínMiembro desde 18 de mayo de 2026

customer servicecustomer supporttrabajador multitaskingmultitarearesolución de problemasmanejo de correos electrónicosmanejo de datosatención al clienteespecialista en servicio al clienteasesor de segurosinglésespañolagente de viajesinsurance agent

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customer servicecustomer supporttrabajador multitaskingmultitarearesolución de problemas

Sobre mí

Remote customer support and back-office professional with experience supporting U.S.-based operations in travel coordination and insurance verification environments. Strong communication, organization, and problem-solving skills with the ability to adapt quickly to new systems and workflows. Experienced working independently in remote settings while maintaining professionalism, attention to detail, and high-quality customer service standards.

Experiencia

Insurance Verification Specialist – Tradebuilder Inc

Performed insurance verification for multiple U.S.-based dental clinics by reviewing patient eligibility, benefits, coverage details, frequencies, and limitations through insurance portals, live chats, and phone support. Utilized dental practice management software and adapted to different clinic workflows to provide accurate and timely verification support for doctors and front office teams.

Logistics Support Specialist – Coyote Logistics

Supported logistics and operational workflows in a fast-paced remote environment by coordinating shipment-related processes, maintaining accurate records, and assisting communication between internal teams and clients. Developed strong multitasking, organizational, and problem-solving skills while supporting U.S.-based operations.

Travel Support Specialist – TravelPerk

Managed customer support operations through Zendesk, assisting clients with hotel reservations, flight bookings, itinerary changes, transportation coordination, payment-related concerns, and special travel requests. Provided professional customer communication through tickets, emails, and phone support in a remote environment.

Customer Service Agent – United Healthcare

Assisted customers with healthcare-related inquiries while maintaining professionalism, accuracy, and confidentiality. Managed multiple systems simultaneously and provided customer support following company communication standards and procedures.