Angello Roncancio

Chemical Engineer with a strong emphasis on education, mathematical analysis, logical reasoning, and problem-solving in real-world scenarios. These skills have enabled me to excel in a variety of fields, including bilingual customer service, back-office operations, quality assurance (QA), case management, and technical support. Currently, I am motivated to build my career in data analytics, information technology, and programming, with the goal of strengthening my analytical and professional competencies while contributing to data-driven decision-making.

Bilingual Customer Service Representative - Allied Global

(2021-08 - 2026-02)

• Provided technical support to both English- and Spanish-speaking customers via phone and email.
• Managed customer accounts, payment-related issues, warranty claims, and device replacement requests.
• Processed refund requests and telephone number portability transactions.
• Resolved escalated customer cases while consistently meeting the company's quality assurance standards and service level expectations.

Academic tutor - Freelance

(2015-07)

• Provide tutoring and academic coaching services to high school and university students across a variety of subjects.
• Apply analytical thinking to solve mathematical and logical problems.
• Develop instructional strategies that strengthen students' critical writing and analytical skills.

Certificate - Basic Python Programming - Fundación Código Abierto (2025-03)

Bachelor's Degree - Chemical Engineering - Universidad del Atlántico (2016-06)