Billy Ronaldo

Managed bilingual client communication (English/Spanish) across email, phone, and virtual platforms while supporting attorneys with case preparation, document drafting, and legal research. Maintained organized case files, handled client intake, and ensured accurate, confidential documentation. Coordinated schedules, managed administrative legal tasks, and collaborated with the legal team to improve workflow efficiency and client service.

Legal Assistant at JLG Lawyers (2024-01 – Present)

Managed bilingual client communication (English/Spanish) across email, phone, and virtual platforms while supporting attorneys with case preparation, document drafting, and legal research. Maintained organized case files, handled client intake, and ensured accurate, confidential documentation. Coordinated schedules, managed administrative legal tasks, and collaborated with the legal team to improve workflow efficiency and client service.

Administrator at Peludos y Bigotones Daycare (2022-01 – 2025-12)

Managed daily operations, scheduling, and customer communication while handling remote administrative tasks and high-level client support across email, chat, and phone. Implemented digital organization systems, maintained records, and coordinated appointments efficiently. Oversaw invoicing, budget tracking, vendor communication, and led staff to ensure strong customer experience and operational performance.

Travel Agent at On Vacation (2021-01 – 2023-12)

Assisted clients with travel planning, reservations, and itinerary management while delivering high-quality customer service across phone, email, and online platforms. Managed bookings, payments, cancellations, and recommendations with strong attention to detail. Maintained organized records, handled follow-ups, and collaborated with teams and vendors to ensure smooth operations and customer satisfaction.

Seller (2017-01 – 2021-12)

Managed customer inquiries, orders, and support across online platforms while creating and optimizing digital content to improve visibility and conversions. Used analytics tools to track performance and enhance customer experience. Handled complaint resolution, follow-ups, and overall client satisfaction processes.

Operations & Customer Service Supervisor at Fast Game (2016-01 – 2020-12)

Oversaw daily operations, cash handling, and regulatory compliance while managing staff schedules, performance, and customer relations. Resolved conflicts and maintained smooth workflows in a high-pressure environment.

B.A. in Physical Culture, Sports, and Recreation – Universidad Santo Tomás

Certified Canine Trainer – Escuela Canina Colombiana