Alejandro Pinilla

Client Intake and Administrative Support Professional with 5+ years of experience in customer service, virtual assistance, and client coordination. Skilled in pre-evaluating cases, scheduling consultations, and managing multiple client inquiries while ensuring professional and accurate communication. Experienced in supporting legal and administrative teams, maintaining organized workflows, and providing a seamless client experience.

Adaptable, detail-oriented, and highly proficient with digital tools, with a strong commitment to professionalism, efficiency, and client satisfaction.

Immigration Intake Specialist at Vasquez Law Firm PLLC (2025-03 – 2026-06)

• Pre-evaluate prospective clients and gather relevant information to qualify them for consultations.
• Schedule consultations with attorneys and sales agents, managing follow-ups and re-bookings to maintain client engagement.
• Transfer clients to legal assistants or attorneys as needed and escalate urgent matters promptly.
• Manage multiple client inquiries simultaneously, ensuring accuracy and professionalism.
• Support legal and administrative teams by organizing client information for efficient consultation and case handling.
• Streamlined intake and consultation scheduling processes, reducing missed appointments and improving client engagement.
• Enhanced multitasking and organizational abilities while handling high call volumes and scheduling responsibilities.

Customer Service Associate at Amazon (2024-05 – 2025-02)

• Responded to customer inquiries, offering guidance and recommendations tailored to individual needs.
• Processed replacement and refund requests, ensuring compliance with company policies.
• Assisted clients with account recovery and facilitated claims resolution professionally.
• Managed multiple inquiries simultaneously, maintaining accurate documentation and timely responses.

Customer Service / Sales Representative (Chat / Phone) at Teleperformance (2020-08 – 2024-01)

• Provided technical support and product guidance to clients, demonstrating empathy and problem-solving skills.
• Addressed customer questions and complaints assertively, ensuring satisfactory outcomes.
• Managed multiple simultaneous interactions, documenting each case accurately.

Bachelor's Degree in Foreign Languages – University of Quindio