Brian Bedoya

Results-driven and adaptable professional with a bachelor's degree in psychology and experience in social, clinical, and logistics sectors. Skilled in psychological support, logistics coordination, and customer service. Recognized for analytical thinking, problem-solving, and the ability to work effectively under pressure while maintaining strong interpersonal relationships.

Logistics Coordination, Customer Service & Brokerage - Lynxus Solutions

(2024-01)

• Coordinate and manage daily logistics pickups.
• Ensure timely availability and pickup of LTL shipments.
• Monitor shipment progress and provide proactive status updates to clients.
• Manage last-minute pickup requests and resolve issues promptly.
• Collaborate with warehouses and customer service teams to optimize operational efficiency.
• Coordination of daily FTL shipments on the brokerage area (RXO), tracking and scheduling pickups/deliveries aiming to optimize transit times, costs, and effective planning.
• Processing accessorial, rates and managing documentations in order to complete the shipping process.
• Constant communication with different clients in order to have the shipments up to date.

Customer Service Representative (Cash App) - Concentrix

(2023-01 - 2024-12)

• Delivered high-quality customer support via inbound calls, addressing user in-app inquiries effectively.
• Ensured high customer satisfaction through clear communication and timely issue resolution.

Psychologist |Student Support & Project Management

(2022-01 - 2023-12)

• Provided clinical and psychosocial support to students.
• Developed and implemented mental health promotion and prevention programs.
• Managed mental health projects, coordinating multidisciplinary teams.

Admin assistant - Efectibienes S.A.S

(2019-01 - 2020-12)

• Managed marketing and publicity initiatives.
• Scheduled appointments and provided customer service to clients.

Bachelor's Degree - Psychology - Tecnológico de Antioquia (2018-01 - 2023-12)

Technical High School Diploma - Programming Languages