Hellen Moscote

Highly organized and detail-oriented professional with experience in data entry, air freight tracking, customer service, and operational support. Skilled in monitoring shipments, maintaining accurate records, handling customer inquiries, and ensuring timely follow-up on logistics processes. Fast learner with strong problem-solving, communication, and multitasking abilities, capable of working efficiently in fast-paced environments.

Committed to maintaining high standards through integrity, teamwork, and delivering reliable solutions that contribute to operational efficiency and customer satisfaction.

Customer Service Representative / Dispatcher at Solvo Global (2023-01 – 2024-12)

• Experience negotiating roadside assistance service costs with vendors.
• Experience handling emergency calls and coordinating roadside assistance services.

Logistics Coordinator / Air import coordinator at Lean Solution Group (2024-01 – Present)

• Experience in airport and seaport container track and trace operations.
• Experience coordinating container movements and logistics.
• Experience as a broker managing documentation, negotiating terms, and tracking shipments to ensure efficient and secure delivery.
• Monitored shipments to ensure timely entry into the system according to operational deadlines.
• Verified shipment information and documentation accuracy to maintain data integrity and compliance.
• Reviewed cargo details and validated shipment requirements before processing.
• Accepted or rejected incoming shipments based on weight limitations, customer eligibility, and operational guidelines.

High School Diploma – IDDI NUEVA GRANADA (2018-01 – 2018-12)

Bachelor's Degree in Architecture – UNIVERSIDAD DEL ATLANTICO