Brigmar Avendaño

Customer Support and Administrative professional with experience across healthcare, hospitality, and customer service operations. Skilled in appointment scheduling, reservation management, customer relations, documentation, CRM platforms, and administrative coordination in remote environments. Consistently recognized for delivering exceptional service while maintaining 100% Customer Satisfaction (CSAT) and 100% Quality Assurance (QA).

Psychology education strengthens communication, empathy, organization, and problem-solving, enabling outstanding customer experiences and efficient operational support.

Healthcare Customer Support Specialist at TaskUs (2025-04 – 2026-08)

• Support psychiatric appointment scheduling and patient coordination in a fast-paced remote healthcare environment.
• Coordinate with pharmacies and healthcare providers regarding prescriptions, scheduling, and continuity of care.
• Maintain confidential patient records while complying with privacy and documentation standards.
• Resolve customer inquiries through phone, email, and chat using CRM and internal systems.
• Consistently maintain 100% Customer Satisfaction (CSAT) and 100% Quality Assurance (QA).

Reservations Specialist at See USA Tours S.A. (2023-05 – 2025-03)

• Managed hotel reservations, booking modifications, cancellations, and confirmations through phone and email.
• Assisted customers with availability, pricing, travel policies, and reservation inquiries.
• Maintained accurate booking records using CRM and Property Management Systems (PMS).
• Coordinated with hotel operations to resolve booking issues and accommodate guest requests.
• Delivered responsive, detail-oriented customer service in a high-volume reservations environment.

Pharmacy Assistant at Farmacia SAS El Viñedo (2022-08 – 2022-10)

• Assisted daily pharmacy operations, inventory control, and customer service.
• Maintained inventory accuracy and supported operational documentation.
• Assisted customers with product inquiries while delivering professional service.

Cashier & Customer Service Associate at Sabor y Carbón (2022-01 – 2022-06)

• Delivered customer service while processing transactions accurately in a fast-paced environment.
• Managed cash handling, register balancing, and daily reconciliation.
• Supported daily operations while maintaining service quality and organization.

Bachelor in Psychology (Completed through 7th Semester) – Arturo Michelena University (2020 – 2023)

High School Diploma – Símbolos Patrios Educational Unit (2015 – 2020)