Camillo Di Cola

Bilingual sales professional specializing in high-ticket, consultative selling, sales-cycle management, and customer relationship development. Generated USD 15K–25K in monthly cash collected while maintaining a 30–40% close rate on attended sales appointments and ranking consistently among the top three closers on a 10–12-person sales team. Experienced in discovery and pre-call preparation, objection handling, follow-up, re-engaging lost opportunities, payment collection, and CRM pipeline management.

Brings additional sales leadership experience, including coaching closers and supporting setter enablement.

High-Ticket Closer at Autopublicacion 2.0 (2026-02 – 2026-10)

U.S.-based digital education company

• Generated USD 15,000–25,000 in monthly cash collected from high-ticket coaching sales, with an average deal value of approximately USD 2,600.
• Maintained an individual close rate of approximately 30–40% of attended sales appointments and ranked consistently among the top three closers on a team of 10–12.
• Managed consultative sales conversations for premium coaching programs focused on Amazon KDP self-publishing, guiding prospects through needs discovery, value communication, objection handling, and closing.
• Conducted pre-call outreach to build rapport and trust, followed up with prospects who did not convert on the first call, and re-engaged previously lost opportunities.
• Managed payment collection through company-provided tools and maintained follow-up across the sales process.
• Worked primarily with inbound leads and client-booked appointments across Latin America and other international markets.

Sales Manager | Closer | Appointment Setter at Community Electricity (2024-10 – 2025-10)

U.S.-based energy solutions company

• Promoted to Closer approximately six weeks after joining and promoted to Sales Manager in May 2025.
• Consistently ranked as a top setter and top closer, reporting a close rate of approximately 60–70% in the closing role.
• Led and coached a team of five closers through weekly one-on-one coaching and two weekly team meetings focused on performance metrics, sales follow-up, and group skill development.
• Supported training and performance development for a team of 10 appointment setters; held weekly performance reviews and developed and optimized setter scripts, appointment-setting guidelines, and step-by-step processes.
• Observed improvements in the closing team's conversion rate and the setters' appointment show rate during coaching and process-improvement initiatives.
• Managed the closing process for pre-qualified leads, including follow-up, recovery of lost opportunities, service-agreement execution, and payment collection.
• Continued handling personal sales appointments, including complex or escalated opportunities that other closers had not converted.

Customer Service Advisor at Anthology (2023-08 – 2024-10)

Education technology

• Provided technical support for education software to students and faculty, primarily in the United States.
• Achieved a 92% first-contact resolution rate and was recognized as a top performer in customer satisfaction.
• Selected to participate in coaching and support sessions for new employees.

Bilingual Customer Service and Sales Specialist at Sutherland Global (2021-09 – 2023-03)

• Promoted to Subject Matter Expert (SME) within two months and considered for a Backup Team Manager role after nine months.
• Recognized multiple times as a top seller and top performer in customer satisfaction and product knowledge.
• Reported a sales conversion result of approximately seven sales per ten calls, based on the metric used by the team.
• Delivered technical and billing support while identifying opportunities to recommend relevant products and solutions.

Bilingual Customer Service and Sales Specialist at Accedotech (2020-09 – 2021-09)

• Achieved a 95% resolution rate and was frequently recognized for customer satisfaction, first-contact resolution, and sales performance.
• Promoted to Subject Matter Expert (SME) within five months.
• Combined technical troubleshooting with customer support and sales assistance.

Bilingual Technical Support Specialist at Teleperformance Colombia (2020-01 – 2020-07)

• Maintained an average monthly customer satisfaction score of 95% and achieved a 91% first-contact resolution rate.
• Provided technical and customer support to drivers using a major transportation app, resolving issues and supporting a reliable user experience.

Computer Engineering studies (not completed) in Computer Engineering