Head Ecommerce/ CS / CX
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Experience in areas of production processes,
digital marketing, conversion funnel, B2C, C2B,
market research, quality, training, education, and management of Contact Center indicators in
BPO.
With knowledge and management in Coaching,
logistics, report management, supplier management, budgets, billing and management of work group processes.
Implementation of Customer Service, Sales, Lead
Acquisition and MKTDigital projects.
With skills in using Office Tools (Excel-Word-
Power Point).
Punctual, disciplined person who is easy to learn in any type of environment with growing professional development, a sense of teamwork,
responsible for his duties, with leadership potential.